AI-enabled
Technology
We deliver superior technology solutions to many of the world’s premier employers and carriers — and our capabilities and expertise are unparalleled in the industry.
Our technology platforms were developed based on experience with clients in all industries across multiple lines of business and the millions of claims we manage each year.
Our digital solutions are built to support clients & their customers — every step of the way. This formula enables us to provide cost-effective solutions that meet clients’ ever-changing needs. Our expert team, proprietary technologies and unparalleled industry data provide a powerful, seamless and ideal digital claims experience. Our systems are built around advanced market-facing claims tools that support every aspect of our services — and make the client, consumer and policyholder the focus at every turn.
The mySedgwick self-service tool provides claimants a convenient digital experience for an expedited claim resolution path.
A virtual guide through the claims process
A customer-centric self-service tool, mySedgwick offers convenient, secure online access to real-time claims and case information. Policyholders and claimants can view details about their claim or case, easily update information, and keep the process moving forward. Configurable options allow users to select communication preferences and update their information at any time.
Secure online access to real-time claims information
Provides a chronological activity stream to keep track of claim progress
Communication directly with assigned claims team
Tailored to individual roles and preferences
On-demand, actionable claims information and reports for clients — an all in one easy-to-use information hub.
Access real time data
Through a secure website, they have real-time access to their data. Users can determine the path and depth of the data they see.
Track and analyze key claims
The core capabilities of viaOne are designed to make it easy for clients to track and analyze key claims metrics, run standard and custom reports, set alerts and more.
One-of-a-kind dashboards
In viaOne, personalized visual dashboards deliver data how and when you need it. They have quick access to key metrics, interactive data discovery visualization and more.
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Integrated advanced technology behind the scenes to simplify the intake process for the end user.
Smart.ly can be implemented in a matter of hours, not days.
Speed of resolution makes a big difference for the person behind each claim, loss or event, and we’re committed to helping clients move quickly in making things right again.
Designed to smartly address high-volume incidents or claims events. Smart.ly is powered by an embedded intelligent engine and guided by a rules-based structure. Multilingual and available to deploy anywhere in the world, smart.ly can take on a wide range of scenarios. Its capabilities, real-time system interactions, integrated artificial intelligence (AI), optical image analysis and robotic process automation (RPA) combine many of the latest technologies, enabling the automated adjudication of claims and fulfillment of processes.
Secure online access to real-time claims information
Provides a chronological activity stream to keep track of claim progress
Communication directly with assigned claims team
Tailored to individual roles and preferences
Industry’s first integration using Microsoft’s OpenAI tools and services to give claims professionals an advantage in their daily work.
Leverages OpenAI’s GPT-4 technology
The application, which leverages OpenAI’s GPT-4 technology explores the impact of generative AI performance and natural language processing on tasks such as claims document summarization, data classification and analysis.
Sidekick is designed to supercharge our claims professionals, help them gain value from information more quickly, relay it back to our clients efficiently, and dedicate more time to the people whose care is entrusted to them.
Where will we take our technology next?
Let’s find out together.
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