June 18, 2025
As technology rapidly transforms the insurance industry, organizations now fall into two distinct categories: those who follow technology trends and those who set them.
True technology leaders in this space aren’t just focused on chasing the next big thing. They’re focused on harnessing innovation to elevate people, improve lives and change the world in meaningful ways.
Purposeful innovation
At Sedgwick, we don’t just innovate for innovation’s sake – we do it to make a positive impact in our industry and global communities. Our commitment to purposeful innovation isn’t anything new; we’ve been advancing our technology and transforming the way we handle claims and care for people for over 50 years.
With 2,000+ IT and data science professionals and 125+ solutions, we don’t just keep pace with technological change – we’re positioned to lead it. Our unmatched scale, resources and expertise are why other organizations look to us to solve the industry’s toughest challenges with new technology.
Colleague-facing technology
We believe that technology should amplify, not replace, human touch. When colleagues are equipped with intelligent tools, it helps them focus on the work that matters most: caring for clients and claimants.
Sidekick, our award-winning agentic AI tool, is a great example of this. Sidekick is integrated into the systems our examiners use every day, providing document summaries, automating routine tasks and giving real-time guidance at each step of the claims process. With expert insights right at their desk, our examiners handle claims faster and more accurately, freeing up time for more meaningful, empathetic work like interacting with claimants.
Another example is our AI care guidance application. This tool uses AI, machine learning and natural language processing to help examiners identify workers’ compensation claims that could benefit from early clinical support. By finding subtle patterns in medical bills, notes and documentation, this tool helps our examiners quickly refer claimants to the right care specialists and help them recover faster.
For our adjusters, we developed a powerful geographic information system (GIS) tool to help them better respond to CAT events like wildfires. With several layers of satellite, climate and geographic data right at their fingertips, they can track weather progression to strategically scale their support and even begin verifying claims before an evacuated area is reopened. As a result, our adjusters help clients and claimants get their properties restored faster.
Client-and-claimant-facing technology
Our commitment to making a positive impact with technology also extends to clients and claimants. We know that when people first come to us to file claims, they often feel confused, scared or overwhelmed. In those moments, they need clarity and an easy way to get help. That’s why we make the digital claims process as simple, seamless and transparent as possible for those we serve.
- smart.ly, our claims submission platform, simplifies the intake and incident reporting process for claimants.
- mySedgwick, our self-service portal, provides claimants with real-time claim updates and an easy way to upload documents.
- viaOne, our information hub, gives clients complete visibility into their claims program with on-demand reporting.
When claimants have intuitive, AI-powered tools like smart.ly and mySedgwick guiding them through the claims process, they’re more likely to stay engaged and help keep their claims moving forward. This leads to faster resolutions, less litigation and higher satisfaction overall. For clients, having access to real-time insights through viaOne helps them make more informed business decisions and strengthen their claims programs.
Staying one step ahead
As an industry leader, we’re always looking for new ways to support people with innovative technology. Not just to better serve clients and claimants today but to anticipate and solve the complex challenges of tomorrow. For us, innovation isn’t a single event. It’s a commitment to continuously strengthening our ability to help people navigate the unexpected.
Creating a culture where innovation thrives means empowering the people behind it. That’s why we don’t just invest in our tools – we also invest in our colleagues. When colleagues receive regular technology training and understand how new tools will empower their work, they’re more likely to adopt them and help amplify their positive impact across the organization and beyond.
At Sedgwick, we’re constantly redefining what’s possible and transforming the future of claims management. To learn more about our technology ecosystem, click here.
