Public liability injury claims

Unrivaled public liability expertise for every claim.

From the simplest, low-value claim to the most complex, our industry-leading public liability experts handle it all while driving down the cost of risk and improving your customers’ experience.

Claims investigation

The process

  1. Consider if the insurance policy provides suitable cover to respond to the claim.
  2. Determine if the hazard that led to the claim will result in a legal liability issue against the employer or party responsible for the area/product.
  3. Investigate the cause of the incident, consider the measures in place to prevent the accident/exposure and determine if there was any negligence.
  4. Visit and inspect the incident location, take photographs, evaluate the hazard, interview witnesses, collect any relevant documentation and compile statements.
  5. Obtain any contemporaneous evidence, such as CCTV footage or photos taken after the
  6. Consider legal liability and, where appropriate, work with clients to defend claims using collected documentation and evidence.

Contact us to administer general liability claims for your clients.

Available in

  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Canada
  • Denmark
  • Dutch Caribbean
  • Finland
  • France
  • Germany
  • Greenland
  • Hong Kong
  • Iceland
  • Indonesia
  • Ireland
  • Italy
  • Japan
  • Korea
  • Kuwait
  • Luxembourg
  • Malaysia
  • Netherlands
  • New Zealand
  • Norway
  • Oman
  • Portugal
  • Saudi Arabia
  • Singapore
  • South Africa
  • Spain
  • Sweden
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States