500K
new general liability claims handled annually
Public liability injury claims
Unrivaled public liability expertise for every claim.
From the simplest, low-value claim to the most complex, our industry-leading public liability experts handle it all while driving down the cost of risk and improving your customers’ experience.
10.7M
general liability claims in our data set
9/10
top retailers served across the U.S. and Canada general liability
Claims investigation
The process
- Consider if the insurance policy provides suitable cover to respond to the claim.
- Determine if the hazard that led to the claim will result in a legal liability issue against the employer or party responsible for the area/product.
- Investigate the cause of the incident, consider the measures in place to prevent the accident/exposure and determine if there was any negligence.
- Visit and inspect the incident location, take photographs, evaluate the hazard, interview witnesses, collect any relevant documentation and compile statements.
- Obtain any contemporaneous evidence, such as CCTV footage or photos taken after the
- Consider legal liability and, where appropriate, work with clients to defend claims using collected documentation and evidence.
News & insights for general liability claims administration
Contact us to administer general liability claims for your clients.
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