Case Study

If an outside contractor is causing delays and inflated costs, our commercial repair solutions network is the answer. As one of the most trusted in the industry, we only work with reputable contractors who provide fair and accurate estimates for commercial repairs, restoration and mitigation claims — keeping projects on track and cost-effective. Here’s four cases where we came through for our partners:

When pipes froze, we kept repairs flowing

A “not preferred contractor” was taking longer than expected to repair a commercial building after a frozen pipe damaged the interior. After we were called, we found that the contractor had intentionally provided incorrect square footage, added additional coats of paint outside the carrier’s guidelines and added excessive charges without documentation. After an explanatory session, the contractor removed all unsupported items.

We saved the carrier and the insured from contractor overbilling, reducing the estimate by 27%.

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We brought down the cost of hail damage

After hail damaged the exterior of a commercial building, the contractor charged for roofing labor (RFG) for replacement of metal siding as opposed to siding labor and had the incorrect square footage of material. Our expert team identified the issues with the estimate, and the contractor removed any items that could not be supported in a QA audit.

In the end, we reduced the estimate by 17% and saved the carrier and insured from contractor overbilling.

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Vehicle collision and contractor communication

After a vehicle ran into a commercial building, the adjuster and contractor didn’t see eye to eye — we got involved. After reviewing the estimate, we found the contractor was overcharging, applying incorrect information and wasn’t adhering to the carrier’s guidelines on flooring replacement and the supervision of labor. After negotiation, deliberation and involvement from the adjustor, the contractor agreed with our stance.

Thanks to our involvement, we were able to eliminate issues between the adjuster and the contractor and reduce the estimate by 50%.

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Quenching costs after fire damage

After a fire caused significant damage to a commercial building, the insured suspected price gouging by their contractor — who was not a programme vendor partner. We reviewed the estimate and determined that the contractor overcharged for labor, consumable materials and for work outside of the scope. We provided a contractor for bid comparisons, and the insured’s contractor responded unprofessionally and was removed.

With the claim months behind schedule, our team expedited repairs. We reduced business interruption costs and prevented overcharging — reducing the initial estimate by 28%.

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