General Liability

CLAIMS ADMINISTRATION

Claims administration /
Liability claims /
General liability

General liability claims

Unrivaled general liability expertise for every claim.

From the simplest, low-value claim to the most complex, our industry-leading general liability experts handle it all while reducing the cost of risk and improving your customers’ experience.

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Get the fastest resolution times and the highest customer satisfaction rates in the industry from the recognized leader in general liability claims administration. Sedgwick has more experts and has handled more claims than anyone else, and that gives us unparalleled data and insights to make better decisions. Add to that our use of advanced AI-enabled technology. You and your customers will have access to claim automation through our Fast Track programme, plus our innovative mySedgwick and viaOne applications eliminate any guesswork in claim status or analytics. Our expertise and tools come together to help you handle every bodily injury and property damage claim quickly, no matter how complex, so you can avoid litigation and keep your customers happy.

500K

new general liability claims handled annually

10.7M

general liability claims in our data set

8/10

top retailers served across the U.S. and Canadageneral liability

The industry’s best tech, general liability experts and outcomes.

Fast Track programme

Get low-complexity, high-volume claims settled quickly – so you can cut down on litigation expenses and indemnity costs, and your customers can enjoy a better experience that saves them time and hassle. Our Fast Track programme uses smart.ly, our award-winning, AI-enabled intake platform, to automatically approve claims that meet criteria configured to your needs. You decide which claims can be fast-tracked, and any that don’t qualify will be handled through our normal claims administration process.

Liability nurse consultation

Get a comprehensive view into all medical aspects of a general liability claim using our specialized team of nurses. This team is dedicated to supporting our liability programs and analyzes how preexisting conditions, prior injuries and surgeries, and any treatment lapses or noncompliance could impact your customer’s general liability claim. Our liability nurse consultation programme is a proven way to mitigate damages and ensure you’re settling for a fair amount.

Litigation management

We’ve handled more liability claims than anyone else, and that also means we have the largest data set in the industry. This gives us invaluable insights and predictive modeling capabilities we use to flag claims that have the potential for litigation, so we can pull in specialists as needed for lawsuit management and resolution. While litigation rates across the industry are on the rise, we have fewer litigated claims year over year. For those that do go to litigation, our attorney scorecards can help you select the right counsel for enhanced efficiency, reduced costs and better outcomes.