LOSS ADJUSTING
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  1. Loss adjusting /
  2. Property claims /
  3. Residential claims

Residential claims

We handle residential property claims faster with less hassle.

With the world’s largest network of dedicated loss adjusters and industry-leading claims technology, we help insurance companies and policyholders quickly recover from disasters while ensuring maximum cost efficiency.

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Getting policyholders back on track after a loss is easier, faster and more cost-effective with the world’s leading loss adjusting experts. Whether it’s damage from a fire, hurricane, flood or other natural disaster, our global adjusters work 24/7 to inspect losses and guide policyholders through the claims process. Using advanced AI technology, our professionals can resolve low-complexity property losses in just hours. This means less stress and more cost efficiency for you, and faster recovery for your customers.

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24/7

loss adjusting availability

30-hour

or less average claim duration

Largest

network of dedicated adjusters

Expert claims support for residential insurance companies.

World-class loss adjusting professionals

By partnering with us, you get support from some of the most experienced property experts in the insurance industry. No matter the location or type of loss, our adjusters have the right experience and technology to manage it — and they do it while delivering some of the fastest response and cycle times around. Our team of loss professionals includes:

  • Field adjusters who assess and document damage on-site using our Lightning app
  • Desk adjusters who handle claims from start to finish in an office via our proprietary claims system
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Technology that transforms residential claims

With our AI-enabled residential claims system, our loss adjusting professionals can resolve low-complexity property losses in hours rather than weeks. Here’s how it works:

  1. After a loss occurs, policyholders use our mobile app to easily file an insurance claim, submit required documentation, measure building damage and request restoration repairs.
  2. Once the claim is validated by our system, loss details are automatically sent to a desk adjuster for review.
  3. The desk adjuster then analyzes the information and, in most cases, has everything they need to offer a loss settlement immediately.

 

Throughout the claims process, you also get complete visibility into your policyholders’ claims with our easy-to-use information hub, viaOne. By giving you access to real-time data, viaOne ensures you always have the insights you need to make smarter decisions for your claims management program.

End-to-end claims support after disasters

When there’s significant damage, you might need more support than just loss adjusting. That’s why we also offer services like temporary housing, contents adjusting and repair solutions to help with recovery after a disaster. With our experts handling all parts of the insurance process, we can reduce cycle times, lower claim costs and get policyholders back on track sooner after a loss — all while ensuring top-notch communication and program management.

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Report

2025 Loss Adjusting Insights Report

From tariffs and labor shortages to the rise of AI, property damage claims are being disrupted like never before. Download the report to see how insurance companies can get the clarity and confidence to navigate what’s happening now, and plan for what’s next.

Read report

case study

An innovative way to fast-track low-complexity property claims

See how our adjusters helped a mid-sized insurance company streamline simple water damage claims for their policyholders using our proprietary claims technology.

Read case study

News & insights for residential claims management

Contact us to handle your policyholders’ property claims.

Available in

  • Afghanistan
  • Australia
  • Austria
  • Bahamas
  • Bahrain
  • Belgium
  • Bolivia
  • Brazil
  • Bulgaria
  • Canada
  • Chile
  • China
  • Colombia
  • Curaçao
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Dutch Caribbean
  • Egypt
  • El Salvador
  • Ecuador
  • Finland
  • France
  • Germany
  • Greece
  • Greenland
  • Guam
  • Hong Kong
  • Hungary
  • Iceland
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Kazakhstan
  • Kenya
  • Korea
  • Kuwait
  • Luxembourg
  • Mauritius
  • Mexico
  • Netherlands
  • New Zealand
  • Nigeria
  • Norway
  • Oman
  • Pakistan
  • Panama
  • Papua New Guinea
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Trinidad
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Venezuela
  • Vietnam
  • Zambia

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