Sedgwick introduces new technology to quickly resolve residential property claims, improve customer experience

July 18, 2023

An adjuster in a hard hat.
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MEMPHIS, Tenn., July 18, 2023 — Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, announced the broad rollout of its new residential property claims technology model. Designed to fast track low-complexity residential property claims and improve the customer experience, Sedgwick’s latest technology keeps claims moving and helps take care of policyholders.

Policyholders will benefit from a simple web-based intake and the peace of mind that comes with secure, reliable and intuitive technology. With just a mobile device, a claim can be filed, damage documented, affected areas measured, repairs requested, and the process completed in less time and with less hassle. For adjusters, the tool is an ideal solution for responding to staffing shortages or surges in claims volume. Settlement offers are determined using a real-time decision engine that evaluates policy coverage and industry-best repair estimates — allowing adjusters to be more efficient and take care of more people.

“With Sedgwick’s latest technology solution, we sought to address the challenges presented by high-volume, low-complexity claims — including cycle time — while giving a big boost to customer satisfaction, which can lag when adjuster resources are thin,” said Mason Bartleson, vice president, process design and operational excellence at Sedgwick. “The result is an end-to-end management system that leverages our smart triage technology and an independent pricing database to fast-track low-touch losses. Insurers can process these non-complex losses more efficiently and in less time than traditional claims handling methods.”

Along with providing settlement offers, this latest technology can also issue referrals for restoration and repairs through Sedgwick’s repair solutions network. A policyholder can accept the offer or request that Sedgwick facilitate further review by the appropriate adjusting team. If damage is extensive and requires the policyholder to leave their home, Sedgwick’s temporary housing team can help them quickly find suitable housing options.

“The support of an experienced loss adjuster has always been a hallmark of Sedgwick’s customer service,” Bartleson said. “By combining simple intake with prompt settlement and the option to contact an adjuster for assistance, we can continue to resolve claims quickly and accurately.”

For more about Sedgwick’s full suite of property solutions, visit sedgwick.com/property.

About Sedgwick Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. At Sedgwick, caring counts; through the dedication and expertise of 33,000 colleagues across 80 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact performance. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Caisse de dépôt et placement du Québec (CDPQ), Onex and other management investors are minority shareholders. For more, see sedgwick.com.

Tags: Property, Property claims, property owner, residential, Restoring property, Technological advances, Technology, View on property