Medical device

The world’s leading product recall company. Supporting the medical device sector since 1995.


We are proud to partner with 7/10 of the world’s leading medical device brands.

Medical devices play a pivotal role in patient care, but they also harbor inherent risks. Their criticality underscores the need for manufacturers to prioritize immediate and effective responses to any safety concerns. Failure to act promptly not only jeopardizes patient well-being but also amplifies the reputational and financial fallout.

Continuous surveillance and stringent quality safety protocols are indispensable. Manufacturers must remain vigilant, conducting ongoing evaluations to swiftly identify emerging issues. Proactive monitoring allows for timely interventions, averting potential risks to patient health while mitigating the broader impact on the company’s reputation and viability in the industry.

Since 1995, we’ve partnered with the world’s leading medical device brands to develop, test and execute over 7,000 product recall and remediation programs across 100 countries and 50 languages.

Whether you’re planning for — or currently facing — a product recall, market withdrawal or any other in-market product incident, our experts are on hand to support you.

The world's leading medical device product recall company


Expert guidance in developing, testing, and executing comprehensive product recall plans.

The threat posed by medical device failures to patient well-being necessitates manufacturers maintain vigilant monitoring. As the industry evolves, emerging risks such as cyber-attacks targeting connected devices underscore the crucial need for robust recall readiness and swift corrective action to address device vulnerabilities.

Alongside cyber threats, a myriad of other risks including mounting supply chain pressures, enhanced pathogen detection, heightened regulatory scrutiny, and the growing influence of digital health have contributed to a 6.5% increase in global device recalls in the past 5 years.

With three decades of industry experience, we are uniquely qualified to address the most intricate of medical device product recalls and corrective actions. Whether navigating complex regulatory demands and compliance specifications, orchestrating seamless patient notification and response programs, or managing product retrieval, field repair or device destruction – we have the experience to help.

The world's leading medical device product recall company


For over a decade, Sedgwick brand protection has published its quarterly Recall Index report. Downloaded in more than 100 countries, the Index has established itself as the definitive guide to medical device safety. Access high-level insights below and download our latest edition in full.





While not every device issue mandates a formal recall, swift and cautious action is indispensable in ensuring patient safety.

Whether regional, national or global in scale, protecting patients and brands from defective devices in the marketplace requires speed. In the event of a medical device market withdrawal, product recall or consumer complaint, our global team of field representatives mobilizes within 24 hours to correct faulty medical devices on-site, install software updates, retrieve devices for disposition, or return them to manufacturers for testing. Our fast and effective on-site visits allow for the retrieval of affected products, while follow-up audits verify that medical devices were removed or repaired properly.

Leveraging three decades of industry experience and expertise, our proven best practice strategies and executional proficiency provide comprehensive support to medical device manufacturers. Our global on-site device corrections span hospitals, physician’s offices, and even patient homes, ensuring swift and accurate repair or removal of potentially harmful devices from the market.

The world's leading medical device product recall company


With Sedgwick Brand Protection, gain 24-7-365 access to a global team of brand ambassadors ready to field calls from concerned patients.

Our expertise extends beyond the handling and resolution of product recall inquiries, to encompass a wide range of business and drug related challenges – from market withdrawals, product safety alerts, corrective action programs, and much more. Since 1995 we have provided the medical device industry with:

  • Instant on-demand support that adds flexibility and agility to existing customer engagement infrastructures, alleviating pressure on resources as call volumes surge – ensuring vital day-to-day business operations are not compromised.
  • Scalability in size and duration, from short-term engagements to long-term programs in response to one-time product recalls or persistent issues. Flexibility on-demand – simply dial up and down as required.
Industry leading product recall call centers


The world's leading product recall company

For over 25 years, companies of all sizes and sectors have trusted our expertise in preparing for and managing their product-related challenges. Since 1995, we’ve successfully managed more than 7,000 of the most sensitive and time-critical product recall programs, spanning 100 countries and 50 languages.

Whether your in-house teams need scalability to maintain daily operations during a product crisis, or you require a complete end-to-end product recall solution, we have the experience to protect your brand and peace of mind.

If you’re currently facing a product recall, or seeking to enhance your recall readiness, contact us now.


Whether you’re planning for — or currently facing — a product recall, market withdrawal, or any other in-market product incident, our experts are on hand to support you.