Customers and regulators have high expectations when it comes to product recall communications.
Speed is critical, especially when safety is on the line. When it comes to protecting the brand and retaining customers, that communication must also be clear, concise, accurate and delivered via the preferred or most effective channels.
Our experts create and execute product recall notification programs to ensure regulatory compliance, accurate data management and effective customer and stakeholder engagement. We offer a range of compliance solutions to help in this time-critical stage — from best practice SaaS and portal solutions, to end-to-end managed services that ensure your challenges are remedied quickly and efficiently. These solutions can also be used to expeditiously launch and manage product withdrawals, product safety alerts and other corrective action programs — keeping stakeholders updated through smart reports, insights and analyses.
The industry’s drive to electrification signifies a crucial step towards sustainability but ushers in a new era of product safety. EVs necessitate new regulatory norms, safeguards for battery technology and cybersecurity. With this comes significant risk.
The sector faces a myriad of challenges, from supply chain constraints, to sustainability and transparency demands. Recent rises in pathogenic bacteria, undeclared allergens and foreign materials underscores the need for rigorous QC and recall planning.
Supply chain management is inherently complex, involving manufacturers, suppliers, retailers and regulators. This is reflected by consumer product recalls, which have soared to a 10-year high. Mishandling these events can lead to devastating consequences.
Technological advancements, the growing influence of digital health, mounting supply chain pressures, enhanced pathogen identification, and heightened regulatory scrutiny, have contributed to a 6.5% growth in medical device recalls over the past 5 years.
Recent surges in cGMP deviations (+84%), contamination (+82%) and sterility issues (+60%) have driven a 17.1% Y-o-Y rise in global drug recalls. Increasingly complex supply chains and heightened regulatory scrutiny, necessitate meticulous recall planning.
The convergence of AI and machine learning marks a new era of regulatory scrutiny. While advanced automation and data analytics improve product quality and traceability, the increasing dependence on these technologies has escalated the gravity of recalls.
For more than 25 years, companies of all sizes and sectors have relied upon our expertise to help prepare for and manage their product-related challenges. Since 1995 we’ve successfully managed more than 7,000 of the most sensitive and time-critical product recall programs, spanning 100 countries and 50 languages.
Whether your in-house teams need scalability to maintain daily operations during a product crisis, or you require a complete end-to-end product recall solution, we have the experience and resources to help protect your brand and peace of mind.
If you’re currently facing a product recall, or need support to become recall ready, contact us now.
While they may not be subject to recall, defective, damaged or out of specification products can cause significant financial and reputational damage. Discover how we locate, withdraw, replace, repurpose and recycle violative (non-recalled) products in market.
When defective products compromise consumer safety, people want more than answers. They want to feel heard, on their terms and through their preferred communication channels. Effective communication has never been as important as it is today, especially in sensitive, time-critical product recall situations.
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