30+
years of experience
Medical Devices
Expert solutions for product recall, incident response and patient care.
From diagnostic tools to wearable and implantable devices, the medical device sector operates under intense regulatory scrutiny. As innovation transforms patient care and compliance demands evolve, we empower brands with the expertise to safeguard patients, preserve trust and maintain compliance at every stage.
Protecting the medical device sector.
For over 30 years, Sedgwick has been a trusted partner to medical device manufacturers facing critical safety events. Whether responding to issues of device malfunction, contamination, mislabeling or software defects, we provide expert guidance through every stage of the product lifecycle. Our deep expertise in regulatory frameworks ensure that brands can act with confidence, minimize disruption and protect patients when it matters most.
Trusted by 9/10 of the world’s leading device manufacturers, we offer unparalleled reach, deep industry expertise and proven recall and incident response strategies
Trusted by 9/10 of the world’s leading device manufacturers, we offer unparalleled reach, deep industry expertise and proven recall and incident response strategies
500M+
products safely removed from the market
7K+
product recall and incident response programs executed
150+
countries and 50+ languages supported
Comprehensive solutions for the medical device sector.
Recall management for medical device brands
Sedgwick delivers comprehensive product recall support tailored specifically for the medical device sector. Our expertise extends to all aspects of product recall management, from regulatory compliance and patient and healthcare provider notifications, to secure logistics, disposal, and recycling practices.
With the growing complexities of regulatory oversight, we leverage decades of specialized knowledge to mitigate risk and protect patient safety and brand integrity.
Medical device incident response
Not every device issue necessitates a formal recall, but swift and effective intervention is crucial to mitigate patient health risks. Sedgwick leverages its extensive experience in the medical device sector to manage a range of non-regulatory incidents. From safety advisories to urgent notifications, end-of-life announcements and voluntary withdrawals, we handle each situation with the utmost precision and care.
Whatever the challenge, we deliver tailored, proven solutions that address the unique needs of your brand, expertly navigating the dynamic risks and complexities of the medical device sector.
Contact center services
In the wake of a device incident, clear and effective communication is crucial. At Sedgwick, we engage with customers across their preferred channels—whether it’s phone, email, chat, SMS, or social media. Our global contact center infrastructure provides rapidly scalable multilingual support that meets the needs of today’s connected world.
With experience in over 150 countries and 50 languages, we help medical device manufacturers manage consumer, patient and healthcare provider inquiries, provide real-time updates and offer vital reassurance. In an age where information and misinformation spreads rapidly, we ensure you stay ahead of the conversation.
Essential product safety insight.
The spotlight on product safety is shining brighter than ever. From new voluntary standards to unilateral warnings from regulators, businesses across all industries and jurisdictions face unprecedented challenges.
Our expert insights provide the clarity and strategies needed to strengthen risk mitigation and recall preparedness. Stay ahead of emerging threats and safeguard your brand with confidence.
Our expert insights provide the clarity and strategies needed to strengthen risk mitigation and recall preparedness. Stay ahead of emerging threats and safeguard your brand with confidence.
Contact us for expert support with medical devices and incident response.
Whether you’re facing a live recall event, responding to an incident, or looking to strengthen your recall-readiness, our team are here to help. Complete the form below and we’ll contact you back. Alternatively, if you’re based in the U.S. you can also reach us at +1 888.732.3901
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