Sedgwick has built one of the most trusted contractor networks in the world, spanning more than 2,000 locations across major and secondary markets. Our contractors are equipped with the right expertise, tools and materials to handle everything from fire and mold restoration to water mitigation and tree removal.

To keep projects moving efficiently, we match each claim with the right contractor based on loss type, location, real-time capacity and performance insights. Our team continuously monitors and optimizes our network as conditions change — so you and your policyholders always get the support you need, when you need it.

Every contractor earns their place in our network through a rigorous vetting and selection process that includes:

• Extensive and systemic recruiting
• Online pre-screening
• Financials (three years), license and insurance review
• Credit and criminal background check
• Contractual requirements

Once a contractor joins our network, we actively monitor their performance to ensure work is done correctly, documented clearly and aligned with your program’s guidelines. This technical oversight — paired with annual re-certification — helps maintain repair quality, reduce risk and deliver a better claims experience for your policyholders.

Contractors in our network use Contractor Community — a centralized hub where they can easily manage jobs, performance and communication all in one place. With real-time visibility into assignment progress, program requirements, customer feedback and potential delays, contractors can keep their work organized and running smoothly.

Insights from Contractor Community are also shared with adjusters and carriers, keeping everyone aligned on project statuses and milestones every step of the way. This shared visibility makes it easier for teams to coordinate and keep projects moving forward with fewer delays.

After a mitigation service is complete, our restoration specialists can audit invoices from contractors to ensure charges are fair, accurate and aligned with industry standards. Each bill is carefully reviewed for any inconsistencies or overcharges, and our team works directly with mitigation contractors to remove unsupported fees.

Our detailed review process identifies leakage in more than 80% of the invoices we audit, helping you:

• Avoid unnecessary claim costs
• Minimize the risk of claim disputes
• Resolve claims more efficiently
• Build trust with policyholders and contractors