forecasting 2025
The future of the workplace

Workplace headwinds rise in 2025
Ongoing disruptions and challenges in 2025 will necessitate quick and agile thinking from company leadership, managers, and employees alike. The combination of technological advancements, shifting values among younger generations, and the return to office movement will see a much larger premium placed on retention strategies, training and development, and fostering a nurturing environment. It will be essential in 2025 that skills development and culture are prioritized, especially as emerging technology and AI become more prominent parts of the workplace. Companies that do not already have training development and education programs in place for their teams to ensure AI and emerging technology are easily adopted into workflows will fall behind the competition.
Prioritize mental health or lose the talent war
2025 will require company leaders to expand support for mental health even more than in 2024, as Gen Z and millennial employees continue to emphasize this in the workplace. The priority on mental health will intensify in the coming years as employers work to prevent burnout and create a more productive workforce. This will be a key component in retaining young employees and ensuring buy-in for company goals and values.
To keep up with this trend, company leadership will expand their benefits in 2025 to include employee assistance programs, virtual counseling, better health insurance coverage, leave of absence policies, and more. They’ll also rely on employee surveys to gauge sentiment and satisfaction. In addition, as mental health treatment becomes more common, the shortage of mental health providers will become starker. In turn, companies in 2025 that can supplement this by providing additional support and avenues to treatment – such as telehealth, peer support and text-based programs – will have a leg up on the competition.

Finding and developing the right talent is the ROI of the future
Finding talent that can adapt, learn, and add value as the workplace continues to evolve will be crucial to success in 2025. To optimize development of talent in the face of rapid AI adoption, companies will emphasize the importance of identifying and cultivating transferable skills, integrating AI into training programs and prioritizing continuous learning. Increasingly in 2025, best practices will include personalizing learning paths, mentoring and coaching, and measuring training effectiveness through clear metrics aligned to organizational goals. Career mobility within an organization will offer opportunities for talent to learn key institutional skills and will be crucial in better retention of employees.

The workplace will continue to become safer
Workplace accidents have continued to decrease over the last several years with the private sector continuing to make progress.
Data and modeling play significant roles in ensuring injured workers have access to the right resources at the right time in the claims administration process, while also considering any comorbidities. In 2025, we will continue to see the refinement of technology and modeling that will help drive the workflow for claims to deliver better outcomes.
