third party administration (TPA) services
UK TPA for insurance claim handling
Streamline your claims handling with Sedgwick’s TPA services
Why choose our TPA services
Managing claims programmes can be complex and resource‑intensive. Our TPA services combine experienced claims professionals, proven processes and market‑leading technology to support superior customer outcomes, cost control and actionable data insights.
the challenge
Claims complexity is reshaping UK insurance
The insurance market is operating under sustained pressure. Claims inflation across motor and property lines continues to erode margins, while heightened FCA scrutiny increases compliance risk. At the same time, fluctuating claim volumes and rising customer service expectations make consistent performance increasingly difficult to maintain within traditional in-house models.
the solution
A structured TPA model built for control and scale
Sedgwick’s UK Third-Party Administration framework embeds cost governance, indemnity control and specialist technical expertise directly into every programme. Through centralised operational hubs supported by local market knowledge, we deliver real-time data transparency, forensic insight and scalable claims infrastructure across a wide range of products.
How the TPA model works
We are flexible and creative with our TPA services. Each programme we deliver is unique.
Tailored for your business
Corporates
We manage the losses you retain across single or multi-territory programs — reducing cost, improving user experience, outcomes, and protecting earnings and cash flow.
Captives
We deliver standardised customised data-driven claims management that strengthens governance, enhances member experience and improves long-term loss performance.
Insurers
We support insurer clients by efficiently managing claims, policy administration and customer servicing, enabling you to reduce costs, improve service quality, and focus on core underwriting and growth activities.
Managing General Agents (MGAs)
We power your claims infrastructure as an extension of your brand — delivering delegated authority expertise, scalable operations and the consistency your carrier partners expect.
Lloyd’s and London Market
TPA services support Lloyd’s and London Market clients by providing specialised claims handling, bordereaux management and regulatory compliance. Our market-specific operational expertise can improve efficiency, transparency, and performance across complex, delegated and syndicated risks.
Brokers
By streamlining administration, ensuring regulatory compliance and delivering expert operational support, brokers can focus on client relationships and business growth.
Get deeper insight into the changing claims landscape
The latest Claims Administration Intelligence Report examines the structural pressures reshaping claims — from rising severity and climate volatility to evolving regulation and fraud risk
Extensive claims expertise
Sedgwick delivers fully managed TPA solutions across a wide range of UK insurance sectors, combining technical expertise, specialist adjusters and scalable operational hubs. Our portfolio expertise includes:
Property
Liability
Motor
Accident & Health
Marine
Specialty
Coverage designed for underwriting confidence
Our model supports loss ratio improvement, leakage prevention and consistent customer experience across every line of business.
One of the UK’s largest and most experienced TPA providers
38%
average cost reduction
24/7 availability
to report new claims
200,000+
claims handled annually
700
TPA colleagues spanning the UK
FCA-aligned governance
ISO-certified processes
180,000+
customers we assist ‘out of hours’ each year
Regulatory and governance framework
Complete FCA alignment without internal overhead
Sedgwick’s TPA operating model embeds regulatory discipline and robust governance into every stage of the claims lifecycle. Our governance framework includes:
FCA-aligned standards
Full auditability
Regulatory MI pack
Quality assurance programme
Data and privacy protection
Underwriting insight packs
Compliance and risk management support
In short — you gain the assurance of an FCA‑aligned model without expanding your own compliance overhead.
Integrated digital ecosystem, Omni
Omni brings together the industry’s most expansive data set, AI, and ML to power the future of claims—delivering best-in-class outcomes, frictionless experiences, and unmatched insights for those we passionately serve.
Flexible engagement designed for insurers, MGAs and self-insured corporates
We offer commercial structures that align incentives, enhance control and support scalable UK claims operations. Engagement options include:
Fully outsourced TPA model
Hybrid models
Per-claim pricing
Fixed-fee programmes
Outcome-aligned models
Short-term surge capacity
Delegated authority support
Your programme is tailored to your portfolio size, risk appetite, regulatory requirements and cost objectives.
Trusted by leading UK insurers and MGAs
Sedgwick offers a high-quality solution on the market for TPA services with a multi-capacity for all kind of business. They demonstrate a proven ability to combine scale with specialisation, and innovation. Sedgwick’s ability to issue consistent service levels while complying with local regulatory and legal frameworks is a powerful differentiator in the European captive space.”
Captive Review Award Winner: Sedgwick
Third Party Administrator / Claims Specialist Firm
Get deeper insight into the changing claims landscape
The latest Claims Administration Intelligence Report examines the structural pressures reshaping claims — from rising severity and climate volatility to evolving regulation and fraud risk
Get expert advice to guide your organization.
FAQ
Still have questions or need help?
What is third‑party administration (TPA)?
Which insurance lines can Sedgwick support?
How does Sedgwick ensure FCA compliance?
Can Sedgwick integrate with our existing systems?
What commercial models are available?
How quickly can a TPA programme be implemented?
Discuss your UK claims model
We’ll review your current claims structure, cost leakage exposure and regulatory requirements — and outline how a structured TPA model can improve control and scalability.
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- No obligation discussion
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- UK-based TPA leadership
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- FCA-aligned framework
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- Response within 1 business day
Speak to a TPA specialist
Get expert advice to guide your organization.