July 17, 2025
At Sedgwick, our unparalleled scale drives our purpose. Our global technology ecosystem delivers smarter and faster solutions at every step of the claims journey — while keeping the humanity front and center.
Global reach and human connection
With more than 30,000 colleagues across 80 countries, Sedgwick is one of the largest and most trusted names in claims management and risk solutions. Because of our unparalleled scale, we’re able to invest in tools, technology and talent — building a cutting-edge infrastructure that enhances our colleagues and enable us to make a real difference.
The result of this investment? An unbeatable ecosystem of experts equipped with the latest and greatest technology. An ecosystem that can scale with our clients’ needs, adapt to an ever-changing industry to more value and greater care to partners and policyholders alike.
The power of scale
Our size is our secret weapon. We’re able to be everywhere we need to be at a moment’s notice, and our technology enhances our efficiency and keeps us connected where it matters most.
With over 2,000 IT and data sciences professionals worldwide and over 125 proprietary solutions integrated into our workflow, our technology infrastructure supports millions of claims annually. It lets us respond quickly and intelligently to everything from single incidents or large-scale catastrophes — and deliver consistent care and human connect every time.
Solutions that make a difference
We take a broad perspective on our innovation, integrating tools and tech in everything we do to better enable our team to solve problems and improve outcomes. From generative AI and smart assistants to natural language processing and geospatial analytics, tomorrow’s solutions are already here, like these flagship tools:
Sidekick, our GPT-4-powered AI assistant, is integrated directly into the systems our claims professionals use every day, helping them automate routine tasks so they can dedicate more attention to each individual claim.
NLP document summarization helps our teams sift through mounds of unstructured data to pull out vital insights and quickly summarize files — which is a huge help in document-heavy cases like medical claims.
Geographic information system (GIS) tools equip adjusters with layered satellite and climate data to respond to CAT events, allowing them to verify claims and scale support. GIS tools played a major part in how we responded to recent wildfires — helping us resolve claims and get people back to their lives quicker.
These innovations are built to enhance our team, not replace the human touch. They’re accelerators of care, designed to deliver speed, accuracy and empathy at scale.
Built for clients, backed by experts
Our technology is shaped by the people who use it. Product teams, data scientists and client partners coordinate to ensure every solution is the answer to practical needs. Feedback loops and continuous improvement are built into the roadmap, and every iteration of our tools are exponentially more powerful.
These tools are creating a culture of innovation and data-driven decision-making. As Michelle Hay, Global Chief People Officer, puts it, “AI is not just some cool technology. It is going to be the catalyst for cultural transformation.” Every day, AI is empowering colleagues to make faster, more informed decisions.
Future-ready, always
We’re doing more than just thinking about what’s next — we’re creating it. We invest heavily into emerging tech like generative AI, automated tools and predictive analytics with a singular goal: helping our clients and communities thrive. Our advancements deliver real value to real people every day, from policyholders to clients and more. As with everything we do, people are at the heart of it all.
Our innovations allow our people to use our scale to maximum efficiency. We can respond to claims worldwide and provide care anywhere and to anyone that needs it. The multitudes of experts we work with can collaborate easier, respond faster and build their own skills and capabilities. By supercharging our tech, we’re supercharging our people.
Innovation with purpose
Our scale isn’t just impressive — it’s purposeful. By creating a worldwide infrastructure, then enhancing it with the latest and greatest technology, we’re creating a better future for our clients, colleagues and communities. We’re enabling ourselves to lend our expert care to whoever needs it, fast. We’re building the future every day, and we’re thriving like never before.
