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August 30, 2022
Laura Horrocks, ‪head of fraud data and insight and Chris Frechette, vice president, liability practice
The rise of e-scooters and electric vehicles: What does it mean for the claims industry?

As transportation technology progresses, issues of safety, fraud and liability will need continuous monitoring to match the changing landscape. Electric scooters (or e-scooters) are now a familiar sight on UK streets but are new enough that safety an…

August 30, 2022 by Laura Horrocks, ‪head of fraud data and insight and Chris Frechette, vice president, liability practice
Blog
June 08, 2022
Olivier LANCIAU
Expert FINE ART certifié E.A.A. Spécialité Vol chez Sedgwick France
Counterfeiting is on the rise: here’s what you need to know

Lisez ceci en français As the volume of counterfeits continues to rise — and in honor of World Anti-Counterfeiting Day — organizations across all industries are encouraged to revisit their mitigation strategies. Trends are constantly evo…

June 08, 2022 by Olivier LANCIAU, Expert FINE ART certifié E.A.A. Spécialité Vol chez Sedgwick France
Blog
June 08, 2022
Olivier LANCIAU
Expert FINE ART certifié E.A.A. Spécialité Vol chez Sedgwick France
Hausse de la contrefaçon, ce que vous devez savoir

Read the English version En cette journée mondiale de lutte contre la contrefaçon, les experts de Sedgwick se sont mobilisés pour vous expliquer pourquoi nous sommes tous confrontés à la contrefaçon, parfois à notre insu ! Prenons le cas très usue…

June 08, 2022 by Olivier LANCIAU, Expert FINE ART certifié E.A.A. Spécialité Vol chez Sedgwick France
Blog
April 04, 2022
Jason Keen, AIC, MBA,
executive general adjuster
Roofing fraud: Don’t get nailed

Let’s face it – a commercial roof can be expensive to replace; and like other instances in life, there will be people who attempt to take advantage. After a recent storm, a contractor may see a worn roof in close proximity as a potential revenue stre…

April 04, 2022 by Jason Keen, AIC, MBA, , executive general adjuster
Blog
April 01, 2022
Graham Hawkins, director, UK environmental adjusting and Laura Horrocks, director, head of fraud technology and intelligence
Rising costs in the UK drive increase in oil theft

Oil has become a precious commodity and is now being targeted by thieves across the UK. Exposure is far reachi­­ng — from commercial premises to rural properties and private vehicles. One haulage firm had £24,000 of diesel stolen recently and, …

April 01, 2022 by Graham Hawkins, director, UK environmental adjusting and Laura Horrocks, director, head of fraud technology and intelligence
Blog
March 09, 2022
Ian Carman
director, UK investigation services
Fraud detection: machine versus human?

Artificial intelligence (AI) and machine learning technologies are massively helpful in detecting suspicious behaviours and activities. However, insurance fraud identification and claims validation remain one area where technology requires human inte…

March 09, 2022 by Ian Carman, director, UK investigation services
Blog
January 06, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
New technology in claims and productivity management: automation and AI

In today’s marketplace, countless vendors and technologies claim to leverage artificial intelligence (AI) or automate manual claims processes. One could argue that starting with the very first computer, this is what everyone has been working towards.…

January 06, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
July 09, 2021
Mark Buckingham
recall advisor
Can new techniques help fight olive oil fraudsters?

Premium pricing and high consumer demand for extra virgin olive oil (EVOO) has long made it a target for criminals seeking to profit by passing off inferior or fake products. In fact it is now one of the world’s most adulterated food products with fr…

July 09, 2021 by Mark Buckingham, recall advisor
Blog
May 07, 2021
Donny Phillips, business development manager and Jeffrey Burmeister, client services manager
Unemployment fraud hits home – Be aware of fake claims

Imagine getting a letter in the mail telling you about your unemployment benefits when you still have a job. Not only is it puzzling, it may leave you wondering what to do next. This type of fraudulent activity related to unemployment claims has been…

May 07, 2021 by Donny Phillips, business development manager and Jeffrey Burmeister, client services manager
Blog
November 18, 2020
Donny Phillips, Business Development Manager and Heather Vogus, VP, Operations
Unemployment taxes, fraudulent claims and identity theft

As we approach unemployment tax season, the uncertainties around COVID-19 will only increase. How will the pandemic impact 2021 unemployment taxes? What about the years that follow? And in addressing unemployment, how can employers avoid fraud and id…

November 18, 2020 by Donny Phillips, Business Development Manager and Heather Vogus, VP, Operations
Blog
April 24, 2020
Steve Powell, EVP, Specialty Operations, Property Americas and Michael Hoffman, MSc, IAAI-CFI, Sr. Principal Fire Scientist, EFI Global, a Sedgwick company
Fire dangers and fraud – an unexpected impact of COVID-19

Compared to a few months ago, more people are staying at home. More people are cooking at home. More people are unemployed. More people are in economic stress. Because of these circumstances, people are faced with new challenges – and more kitchens a…

April 24, 2020 by Steve Powell, EVP, Specialty Operations, Property Americas and Michael Hoffman, MSc, IAAI-CFI, Sr. Principal Fire Scientist, EFI Global, a Sedgwick company
Blog
February 08, 2019
Simon Melhuish
Home Investigations Director
Uncovering the silver bullet

Home case study The evidence needed to prove insurance fraud is often well hidden, which makes uncovering that crucial ‘silver bullet’ very satisfying.  A substantial water damage claim was identified as suspicious by one of our adjusters durin…

February 08, 2019 by Simon Melhuish, Home Investigations Director
Blog
June 29, 2018
Lisa Hynd
Claims Fraud Director, U.K.
​Holiday hoaxes: Taking on travel fraud in the U.K.

Summer holiday season is here and, in the U.K., that has meant an increased vigilance for our fraud team. Over the last few years, fraudulent gastric illness claims against U.K. travel operators reached epidemic proportions. Travel trade association …

June 29, 2018 by Lisa Hynd, Claims Fraud Director, U.K.
Blog
November 21, 2016
R. A. (Andy) Wilson, VP Fraud & Compliance
Be aware: Settlement fraud scheme

An old CONfidence fraud has found its way to the insurance business. Customers, consumers and adjusters should all be aware and alert of a new variant of the traditional “advance fee” fraud and identity theft confidence scheme that is affecting hun…

November 21, 2016 by R. A. (Andy) Wilson, VP Fraud & Compliance
Blog
July 10, 2015
Linda Wisneski, VP, SIU Operations
Social media investigations – Through the looking glass?

Perhaps you’ve heard…what happens in Vegas, stays on Facebook! Does anyone remember what the internet was like before Facebook arrived in 2004? The creators of Facebook have stated that their goal was to create a richer, faster way for peop…

July 10, 2015 by Linda Wisneski, VP, SIU Operations
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