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May 12, 2022
James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Digital twin technology: another dimension to claims assessments

Digital twin provides an accurate and transparent representation of the inside and outside of a property. It allows all stakeholders to have full visibility of the damage and be able to discuss repairs openly with claims handlers, builders and other …

May 12, 2022 by James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Blog
May 11, 2022
Eric Malterre, chief client officer, international, and James Norman, international business development director
Managing unpredictability in claims

From geopolitics to climate change to fears of another pandemic outbreak, instability seems prevalent everywhere. Current business risks abound, including cybersecurity, rising inflation, supply chain issues and the Great Resignation, which continues…

May 11, 2022 by Eric Malterre, chief client officer, international, and James Norman, international business development director
Blog
March 23, 2022
Jake Carter
Implementation and projects
3 technology trends that continue to transform claims handling

From manual forms and paper clips to the invention of the computer, the way claims are handled has certainly transformed. While it’s fair to say the evolution of technology in the insurance industry has not always been smooth, customer experience and…

March 23, 2022 by Jake Carter, Implementation and projects
Blog
March 18, 2022
Wayne Mitchell
global director, sales and marketing
Is it feasible to expect new EV sales in the US to reach 50% by 2030?

It may seem like everyone you know is driving an electric vehicle (EV) or is planning to buy one in the near future. On the contrary, adoption of EVs in the United States is very low – lower than in other major markets like China and Europe. Despite …

March 18, 2022 by Wayne Mitchell, global director, sales and marketing
Blog
March 09, 2022
Ian Carman
director, UK investigation services
Fraud detection: machine versus human?

Artificial intelligence (AI) and machine learning technologies are massively helpful in detecting suspicious behaviours and activities. However, insurance fraud identification and claims validation remain one area where technology requires human inte…

March 09, 2022 by Ian Carman, director, UK investigation services
Blog
March 04, 2022
Chris Harvey
VP, crisis solution
Recall index sees lingering COVID-19 challenges for all key industries in 2022

While regulators and business leaders enter the third calendar year of COVID-19, some new challenges are emerging atop the lingering supply chain and service issues brought on by the pandemic. The Biden administration continues to push for more consu…

March 04, 2022 by Chris Harvey, VP, crisis solution
Blog
March 02, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
Bridging technology through robotic process automation

Sometimes new technology comes along that does not directly replace old technology, but instead integrates with it and enhances it. The claims process is still filled with legacy applications held together with manual tasks, so tremendous opportunity…

March 02, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
January 20, 2022
David Stills
senior vice president, carrier and risk practice
View 22: highlighting industry trends for the year ahead

Sedgwick’s industry experts and thought leaders are committed to keeping our clients informed on emerging challenges, opportunities and industry news. We’re excited to introduce our View 22 list, which highlights topics and trends employers, risk man…

January 20, 2022 by David Stills, senior vice president, carrier and risk practice
Blog
January 13, 2022
James Norman
International business development director
Corporate governance and claims management in Africa

African insurers are constantly evolving best practices to ensure they further adopt international insurance principles, stay compliant with changing regulations and leverage opportunities to grow — whether that be through International Finance…

January 13, 2022 by James Norman, International business development director
Blog
January 06, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
New technology in claims and productivity management: automation and AI

In today’s marketplace, countless vendors and technologies claim to leverage artificial intelligence (AI) or automate manual claims processes. One could argue that starting with the very first computer, this is what everyone has been working towards.…

January 06, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
December 16, 2021
James Norman
International business development director
Africa and insurance claims management: Building momentum

With a young population, strong human capital and large regional insurance hubs, the potential of the African insurance sector is well known. As the second fastest growing insurance market behind Latin America, it has a landscape all its own with est…

December 16, 2021 by James Norman, International business development director
Blog
December 10, 2021
Scott Westman
senior vice president, casualty operations
The further we go, the closer we get: Moving ahead in workers’ compensation

The further we get from the start of the pandemic, the more permanent the changes to the world of workers’ compensation become. New industry players have been introduced, business needs have been refined and program practices have evolved. Those who …

December 10, 2021 by Scott Westman, senior vice president, casualty operations
Blog
November 30, 2021
Chris Frechette
Vice president, liability practice
Electric vehicle claims

Advances in battery technologies and environmental concerns continue to bolster a growing interest in the adoption of electric vehicles (EVs). While the U.S. lags Europe in adoption, multiple indicators suggest a shift away from many hybrids to more …

November 30, 2021 by Chris Frechette, Vice president, liability practice
Blog
November 11, 2021
Lisa Frederick
quality assurance manager, Australia
How Sedgwick Australia has improved and elevated claims handling practices during COVID-19

After an extended battle with COVID-19 and the ensuing lockdown, Australia is slowly beginning to lessen border restrictions and reopen its economy. A federal roadmap led the way — supported by an underlying framework created by the states and …

November 11, 2021 by Lisa Frederick, quality assurance manager, Australia
Blog
October 31, 2021
Diego Ascani
Chief executive officer, Australia
Evolving workforce challenges in Australia: Local needs and global solutions

With its wide array of mountains, rain forests, beaches and deserts, Australia offers wide interest and appeal to those from around the world. The impact of the pandemic has changed our lives, work and the vacation destination on a scale never seen b…

October 31, 2021 by Diego Ascani, Chief executive officer, Australia
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