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September 02, 2022
Laura Delpiano - VP of operations, temporary housing and Mark Della Giustina - VP specialty services, principal building consultant
Strategic cost advantages to accurately estimating property loss downtime

After experiencing a property loss — especially during hurricane season — homeowners have difficulties finding temporary housing that doesn’t impact their normal daily routines. The short-term crunch of finding housing in an area with wid…

September 02, 2022 by Laura Delpiano - VP of operations, temporary housing and Mark Della Giustina - VP specialty services, principal building consultant
Blog
August 30, 2022
Laura Horrocks, ‪head of fraud data and insight and Chris Frechette, vice president, liability practice
The rise of e-scooters and electric vehicles: What does it mean for the claims industry?

As transportation technology progresses, issues of safety, fraud and liability will need continuous monitoring to match the changing landscape. Electric scooters (or e-scooters) are now a familiar sight on UK streets but are new enough that safety an…

August 30, 2022 by Laura Horrocks, ‪head of fraud data and insight and Chris Frechette, vice president, liability practice
Blog
August 02, 2022
Adam Fisher
chief data officer
Natural language processing and the digital claims transformation

It’s not exactly a trade secret; anyone who’s ever filed a claim for insurance or benefits knows it entails a lot of forms and paperwork. What’s in those documents, combined with the notes of the assigned examiner or adjuster, forms the building bloc…

August 02, 2022 by Adam Fisher, chief data officer
Blog
July 27, 2022
Douglas Dell
vice president and director, Vale Training, a Sedgwick company
Revolutionizing readiness skills for loss adjusters and inspectors

Introducing virtual learning and improving the digital experience became a priority for many organizations throughout the last two years. At Vale, our mission to revolutionize readiness skills evolved quickly to meet the unique needs of carriers, adj…

July 27, 2022 by Douglas Dell, vice president and director, Vale Training, a Sedgwick company
Blog
June 30, 2022
Lauren Glover
head of specialist care, UK
Digital doesn’t always click

The pandemic drove ‘tech-celeration’ around the world as almost everything went online – from health consultations to shopping, banking and exercise classes. The digital economy soared as new solutions were devised to meet a wide range of lockdown is…

June 30, 2022 by Lauren Glover, head of specialist care, UK
Blog
June 15, 2022
Adam Fisher
chief data officer
How data and AI/ML are shaping the future of claims management

The volume of claims processed every day and the amount of data attributed to those claims is growing. But what we’re doing with data within the claims management space is constantly changing. And while risk factors must be considered, we’ve only beg…

June 15, 2022 by Adam Fisher, chief data officer
Blog
May 24, 2022
Chris Frechette
vice president, liability practice
Electric vehicles: understanding potential exposures and mitigating claims

Advances in battery technologies and environmental concerns continue to bolster a growing interest in the adoption of electric vehicles (EVs). With the proliferation of EVs come new challenges for insurers. Traditional models for underwriting interna…

May 24, 2022 by Chris Frechette, vice president, liability practice
Blog
May 12, 2022
James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Digital twin technology: another dimension to claims assessments

Digital twin provides an accurate and transparent representation of the inside and outside of a property. It allows all stakeholders to have full visibility of the damage and be able to discuss repairs openly with claims handlers, builders and other …

May 12, 2022 by James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Blog
May 11, 2022
Eric Malterre, chief client officer, international, and James Norman, international business development director
Managing unpredictability in claims

From geopolitics to climate change to fears of another pandemic outbreak, instability seems prevalent everywhere. Current business risks abound, including cybersecurity, rising inflation, supply chain issues and the Great Resignation, which continues…

May 11, 2022 by Eric Malterre, chief client officer, international, and James Norman, international business development director
Blog
March 23, 2022
Jake Carter
Implementation and projects
3 technology trends that continue to transform claims handling

From manual forms and paper clips to the invention of the computer, the way claims are handled has certainly transformed. While it’s fair to say the evolution of technology in the insurance industry has not always been smooth, customer experience and…

March 23, 2022 by Jake Carter, Implementation and projects
Blog
March 18, 2022
Wayne Mitchell
global director, sales and marketing
Is it feasible to expect new EV sales in the US to reach 50% by 2030?

It may seem like everyone you know is driving an electric vehicle (EV) or is planning to buy one in the near future. On the contrary, adoption of EVs in the United States is very low – lower than in other major markets like China and Europe. Despite …

March 18, 2022 by Wayne Mitchell, global director, sales and marketing
Blog
March 09, 2022
Ian Carman
director, UK investigation services
Fraud detection: machine versus human?

Artificial intelligence (AI) and machine learning technologies are massively helpful in detecting suspicious behaviours and activities. However, insurance fraud identification and claims validation remain one area where technology requires human inte…

March 09, 2022 by Ian Carman, director, UK investigation services
Blog
March 04, 2022
Chris Harvey
VP, crisis solution
Recall index sees lingering COVID-19 challenges for all key industries in 2022

While regulators and business leaders enter the third calendar year of COVID-19, some new challenges are emerging atop the lingering supply chain and service issues brought on by the pandemic. The Biden administration continues to push for more consu…

March 04, 2022 by Chris Harvey, VP, crisis solution
Blog
March 02, 2022
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation and decision optimization
Bridging technology through robotic process automation

Sometimes new technology comes along that does not directly replace old technology, but instead integrates with it and enhances it. The claims process is still filled with legacy applications held together with manual tasks, so tremendous opportunity…

March 02, 2022 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation and decision optimization
Blog
January 20, 2022
David Stills
senior vice president, carrier and risk practice
View 22: highlighting industry trends for the year ahead

Sedgwick’s industry experts and thought leaders are committed to keeping our clients informed on emerging challenges, opportunities and industry news. We’re excited to introduce our View 22 list, which highlights topics and trends employers, risk man…

January 20, 2022 by David Stills, senior vice president, carrier and risk practice
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