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November 30, 2021
Chris Frechette
Vice president, liability practice
Electric vehicle claims

Advances in battery technologies and environmental concerns continue to bolster a growing interest in the adoption of electric vehicles (EVs). While the U.S. lags Europe in adoption, multiple indicators suggest a shift away from many hybrids to more …

November 30, 2021 by Chris Frechette, Vice president, liability practice
Blog
November 11, 2021
Lisa Frederick
quality assurance manager, Australia
How Sedgwick Australia has improved and elevated claims handling practices during COVID-19

After an extended battle with COVID-19 and the ensuing lockdown, Australia is slowly beginning to lessen border restrictions and reopen its economy. A federal roadmap led the way — supported by an underlying framework created by the states and …

November 11, 2021 by Lisa Frederick, quality assurance manager, Australia
Blog
October 31, 2021
Diego Ascani
Chief executive officer, Australia
Evolving workforce challenges in Australia: Local needs and global solutions

With its wide array of mountains, rain forests, beaches and deserts, Australia offers wide interest and appeal to those from around the world. The impact of the pandemic has changed our lives, work and the vacation destination on a scale never seen b…

October 31, 2021 by Diego Ascani, Chief executive officer, Australia
Blog
October 29, 2021
Stephen Elliott, MBA, JD, CISSP, CSM
SVP, IT innovation
New technology in claims and productivity management: Making sense of the blur

You know the feeling of being in a car, hurtling down the highway and catching glimpses of the things of interest passing you by? Sometimes that same feeling can hit you from a business technology perspective, too – like you’re looking out the window…

October 29, 2021 by Stephen Elliott, MBA, JD, CISSP, CSM, SVP, IT innovation
Blog
September 10, 2021
Chris Harvey, VP crisis solution
Stricter regulatory enforcement ahead for all industries in 2021 and 2022

As regulators, businesses and organizations emerge from the global pandemic, each is struggling to find its path to a new “new normal.” Most are finding it’s a rocky path. Significant questions and uncertainty persist, and reputational risks to compa…

September 10, 2021 by Chris Harvey, VP crisis solution
Blog
September 02, 2021
Rich Wirth
Senior vice president specialty operations
Returning to on-site loss control at the workplace

Prior to COVID-19, risk and underwriting assessments, consultative and specialty services, and safety trainings were primarily completed on-site. But when many businesses shut down in April and May of 2020, physical loss control services saw a dramat…

September 02, 2021 by Rich Wirth, Senior vice president specialty operations
Blog
August 19, 2021
Douglas Dell
vice president & director Vale National Training Center, Inc.
Mining for 2022 gems from 2020 digital learning sessions

Recorded video sessions have become a crucial asset to digital learning and many of us have amassed a library of them in the past year and a half. Despite technology stumbles and occasional dog barks, they captured quick summaries of thought leadersh…

August 19, 2021 by Douglas Dell, vice president & director Vale National Training Center, Inc.
Blog
August 03, 2021
Douglas Dell
vice president & director Vale National Training Center, Inc.
Vehicle dents, dings and damage: The role of PDR

Your first encounter with paintless dent repair (PDR) may be after a trip to the supermarket or a night of bad weather. Whether your vehicle has a small dent from a shopping cart or severe damage from a hail storm, the results present as one or multi…

August 03, 2021 by Douglas Dell, vice president & director Vale National Training Center, Inc.
Blog
July 15, 2021
Mark Debus
MSW, LCSW, behavioral health team lead
Midway mark: Looking back and moving forward

Flipping the calendar to see July 2021 made the past eighteen months seem surreal. The lockdown during 2020 was difficult enough, but now more than halfway through 2021, many are finding it just as mentally challenging to re-enter the world — w…

July 15, 2021 by Mark Debus, MSW, LCSW, behavioral health team lead
Blog
July 07, 2021
Jeremy Schutz
CPSC warns it’s now focusing on AI and ML in consumer products

The brave new world is here. The Consumer Product Safety Commission (CPSC) has issued its first report on artificial intelligence (AI) and machine learning (ML) in consumer products. The report promises added scrutiny of “potential hazards” created b…

July 07, 2021 by Jeremy Schutz
Blog
June 22, 2021
Chris Harvey
VP, crisis solution
Expect regulatory scrutiny and product recalls to soar after COVID pandemic

As the post-COVID-19 world begins to reopen, we’re starting to find our way back to normalcy. But regardless of how quickly the entire country returns to "business as usual", risks to brand reputations are likely to increase as regulators resume work…

June 22, 2021 by Chris Harvey, VP, crisis solution
Blog
June 18, 2021
Luke Evans
Green light for self-drive in UK raises risk concerns in motor supply chain

The UK is the first country in the world to announce regulated guidelines for self-driving cars on motorways. This means you could see cars with Automated Lane Keeping Systems (ALKS) on British roads by the end of 2021. Many cars already incorporate…

June 18, 2021 by Luke Evans
Blog
June 14, 2021
Mason Bartleson
VP, process design and operational excellence
Remote field adjusting is a tool with the human touch

Experts in the insurance and claims space by nature are always prepared for the unexpected. Whether we’re contending with a season of extreme weather, sudden accidents, or a global pandemic, we know the importance of responding quickly to property cl…

June 14, 2021 by Mason Bartleson, VP, process design and operational excellence
Blog
February 19, 2021
Chris Harvey, Amanda Combs and Jeremy Schutz
The future of AI regulation in the consumer products industry

Artificial intelligence (AI) and machine learning (ML) are becoming increasingly popular. In fact, AI in the manufacturing market is expected to reach $15.27 billion. The consumer product industry is one of many considering the use of these technolog…

February 19, 2021 by Chris Harvey, Amanda Combs and Jeremy Schutz
Blog
January 22, 2021
Wayne Mitchell
Automakers must take heed of NHTSA’s new battery safety initiative

With more electric vehicles (EVs) on the road, people are beginning to wonder whether the technology is safe. The National Highway Traffic Safety Administration (NHTSA) is concerned, too. This month, NHTSA announced it will be zeroing in on the ris…

January 22, 2021 by Wayne Mitchell
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