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August 10, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
Paving the way for improved recovery and return-to-work outcomes

When an employee is unable to work due to an illness or injury, early communication is key to improving recovery and return-to-work outcomes. In fact, research in Australia suggests that when contact is made with an injured worker within the first th…

August 10, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
July 26, 2022
Eric Malterre, chief client officer – international and David Stills, SVP, carrier and risk practice
Climate change and risk management — challenges today and solutions for tomorrow

Lisez ceci en français. While climate change regulation remains a highly debated issue among nations, an increased burden falls to corporations and individual organizations to step up initiatives as a means of reducing carbon footprint and changing …

July 26, 2022 by Eric Malterre, chief client officer – international and David Stills, SVP, carrier and risk practice
July 20, 2022
Steve Powell, EVP, loss adjusting; Clare Cordingley, senior manager, major event response; and Brad Mountford, head of business development, Australia
Eastern Australia floods: regional catastrophe, global response

You probably recall that Australia experienced devastating bushfires in 2019-2020, as the catastrophe garnered global headlines. Regrettably, many fewer people beyond Australia are familiar with an even costlier and more recent disaster: the severe f…

July 20, 2022 by Steve Powell, EVP, loss adjusting; Clare Cordingley, senior manager, major event response; and Brad Mountford, head of business development, Australia
July 14, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
Embracing new dimensions of return to work

Grabbing breakfast on-the-go, rushing to catch public transportation, or getting stuck in bumper-to-bumper traffic in order to work the traditional 9-to-5 is no longer the standard for many in the workforce in Australia and around the world. Remote, …

July 14, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
July 12, 2022
Andrew Buchanan
head of construction liability, Australia
Takeaways from recent judgment under New South Wales’ DBP Act

The Supreme Court of New South Wales recently delivered an important decision on the duty of care owed by building practitioners under the highly publicised Design and Building Practitioners (DBP) Act, which took effect on 11 June 2020. Both the act …

July 12, 2022 by Andrew Buchanan, head of construction liability, Australia
June 08, 2022
Shane O'Dea
head of strategic partnerships and programs, workers compensation
Global insights: adopting an advocacy approach to workers’ compensation

Regardless of geographic location, when an injured worker is unfamiliar with the workers’ compensation journey it can be daunting to navigate on their own. It may lead to frustration, fear, disengagement, and further harm to their mental health. Ther…

June 08, 2022 by Shane O'Dea, head of strategic partnerships and programs, workers compensation
May 23, 2022
Beau Bishop, senior vice president, catastrophe operations, Danny Miller, executive vice president, loss adjustment property and Gail Oliver, senior vice president, sales
CAT season 2022: preparing our team and communities

Recent years have produced above-average storm seasons and, at the earliest estimation, 2022 is expected to continue this trend. Wildfires, hurricanes, earthquakes, and tornadoes are difficult for everyone involved — especially those whose home…

May 23, 2022 by Beau Bishop, senior vice president, catastrophe operations, Danny Miller, executive vice president, loss adjustment property and Gail Oliver, senior vice president, sales
May 12, 2022
James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
Digital twin technology: another dimension to claims assessments

Digital twin provides an accurate and transparent representation of the inside and outside of a property. It allows all stakeholders to have full visibility of the damage and be able to discuss repairs openly with claims handlers, builders and other …

May 12, 2022 by James McIntosh, national manager, technical services and Bruce Visser, technical manager, repair standards
March 23, 2022
Jake Carter
Implementation and projects
3 technology trends that continue to transform claims handling

From manual forms and paper clips to the invention of the computer, the way claims are handled has certainly transformed. While it’s fair to say the evolution of technology in the insurance industry has not always been smooth, customer experience and…

March 23, 2022 by Jake Carter, Implementation and projects
March 14, 2022
Rodney Milford, partner, forensic advisory services and Tom O’Hara, manager, forensic advisory services
COVID-19 business interruption claims: the financial implications of the recent appeal judgment in Australia

On 21 February 2022, the Full Court of the Federal Court delivered the highly anticipated judgment in the appeal of the second Insurance Council of Australia (ICA) business interruption test case. In this update, we explore the impact of this decisio…

March 14, 2022 by Rodney Milford, partner, forensic advisory services and Tom O’Hara, manager, forensic advisory services
November 11, 2021
Lisa Frederick
quality assurance manager, Australia
How Sedgwick Australia has improved and elevated claims handling practices during COVID-19

After an extended battle with COVID-19 and the ensuing lockdown, Australia is slowly beginning to lessen border restrictions and reopen its economy. A federal roadmap led the way — supported by an underlying framework created by the states and …

November 11, 2021 by Lisa Frederick, quality assurance manager, Australia
November 08, 2021
Leon Briggs
head of property & national executive adjuster, Australia
COVID-19 Australia update: Surprises in the detail of the Second Test Case Judgment

In most court decisions there can be surprises, and one could say that the decision of Jagot J in the Second COVID-19 Insurance Test Case had its own share of the unexpected. In reviewing the decision in the Second Test Cases, the aspects that relate…

November 08, 2021 by Leon Briggs, head of property & national executive adjuster, Australia
October 31, 2021
Diego Ascani
Chief executive officer, Australia
Evolving workforce challenges in Australia: Local needs and global solutions

With its wide array of mountains, rain forests, beaches and deserts, Australia offers wide interest and appeal to those from around the world. The impact of the pandemic has changed our lives, work and the vacation destination on a scale never seen b…

October 31, 2021 by Diego Ascani, Chief executive officer, Australia
October 21, 2021
Kimberley Daley
Head of professional services Australia
Australia update: Business interruption policy response to COVID-19

Since the outbreak of COVID-19 in early 2020, there has been intense interest in the extent to which business interruption policies would respond to claims for business losses arising from COVID-19. In September 2020, Sedgwick published an extensive…

October 21, 2021 by Kimberley Daley, Head of professional services Australia
September 30, 2021
Leon Briggs
Head of property & national executive adjuster, Sedgwick Australia
Reflecting on the Mansfield earthquake

The Mansfield earthquake in Victoria, Australia brought back a decade of memories dealing with hundreds of claims worth billions of dollars in Christchurch. While Mansfield is not a similar crisis to Christchurch (New Zealand) or Newcastle (Australia…

September 30, 2021 by Leon Briggs, Head of property & national executive adjuster, Sedgwick Australia