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Posts related to ‘empathy’

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September 02, 2022
Laura Delpiano - VP of operations, temporary housing and Mark Della Giustina - VP specialty services, principal building consultant
Strategic cost advantages to accurately estimating property loss downtime

After experiencing a property loss — especially during hurricane season — homeowners have difficulties finding temporary housing that doesn’t impact their normal daily routines. The short-term crunch of finding housing in an area with wid…

September 02, 2022 by Laura Delpiano - VP of operations, temporary housing and Mark Della Giustina - VP specialty services, principal building consultant
August 29, 2022
Revel Boulon
senior marine surveyor/adjuster and leader, yacht practice
Navigating the waters of yacht coverage

While the word “yacht” may evoke images of leisure cruising and carefree living for many people, vessel owners know there is much to consider when it comes to protecting their maritime investment. This is particularly true for those who sail to, or k…

August 29, 2022 by Revel Boulon, senior marine surveyor/adjuster and leader, yacht practice
August 02, 2022
Adam Fisher
chief data officer
Natural language processing and the digital claims transformation

It’s not exactly a trade secret; anyone who’s ever filed a claim for insurance or benefits knows it entails a lot of forms and paperwork. What’s in those documents, combined with the notes of the assigned examiner or adjuster, forms the building bloc…

August 02, 2022 by Adam Fisher, chief data officer
July 21, 2022
Marwan Shiblaq
president, workforce absence
Leading with empathy

The midst of a pandemic is an interesting and exciting time to assume responsibility for a team of more than 8,000 people. Had I been appointed president of workforce absence pre-COVID, I would have embarked on a coast-to-coast tour of our offices to…

July 21, 2022 by Marwan Shiblaq, president, workforce absence
July 20, 2022
Steve Powell, EVP, loss adjusting; Clare Cordingley, senior manager, major event response; and Brad Mountford, head of business development, Australia
Eastern Australia floods: regional catastrophe, global response

You probably recall that Australia experienced devastating bushfires in 2019-2020, as the catastrophe garnered global headlines. Regrettably, many fewer people beyond Australia are familiar with an even costlier and more recent disaster: the severe f…

July 20, 2022 by Steve Powell, EVP, loss adjusting; Clare Cordingley, senior manager, major event response; and Brad Mountford, head of business development, Australia
June 16, 2022
Guest author: Dr. Raymond Shelton
Training before tragedy: empathy and trauma in the claims process

Foreword by Mike Leslie, VP of sales, temporary housing, Sedgwick After a property loss, many insureds experience trauma as they work through the stages of grief for their damaged home, precious family heirlooms or priceless photos. Processing the l…

June 16, 2022 by Guest author: Dr. Raymond Shelton
May 16, 2022
Kimberly George, global head, innovation and product development and Dr. Teresa Bartlett, senior medical officer
Supporting the workforce in today’s challenging landscape

The COVID-19 pandemic has forever changed the face of the workforce. Much like an individual who survived a near-death experience, workers around the world have en masse taken stock of their lives during the past two years, reconsidering their priori…

May 16, 2022 by Kimberly George, global head, innovation and product development and Dr. Teresa Bartlett, senior medical officer
May 11, 2022
Eric Malterre, chief client officer, international, and James Norman, international business development director
Managing unpredictability in claims

From geopolitics to climate change to fears of another pandemic outbreak, instability seems prevalent everywhere. Current business risks abound, including cybersecurity, rising inflation, supply chain issues and the Great Resignation, which continues…

May 11, 2022 by Eric Malterre, chief client officer, international, and James Norman, international business development director
April 28, 2022
Michelle Hay, global chief people officer, Mara Petrovsky, SVP colleague experience and Josh Smith, head of global talent management
The war for talent: attracting the Gen Z workforce

Among the most talked-about topics in human resources today is the “war for talent.” Organizations in every sector are struggling to attract and retain employees for critical positions as they feverishly plan for operating in a post-COVID world. Fr…

April 28, 2022 by Michelle Hay, global chief people officer, Mara Petrovsky, SVP colleague experience and Josh Smith, head of global talent management
April 13, 2022
Bryon Bass, SVP, workforce absence, and Max Koonce, chief claims officer
Long COVID cases in the workforce — and what employers should be doing about it

Long COVID is an umbrella term for cases in which people experience symptoms related to COVID-19 long after the standard expected recovery period. According to the World Health Organization definition, symptoms “generally have an impact on everyday f…

April 13, 2022 by Bryon Bass, SVP, workforce absence, and Max Koonce, chief claims officer
March 31, 2022
Dr. Teresa Bartlett, senior medical officer and Kimberly George, global head, innovation and product development
Mental wellness key to workforce and public health

In the U.S., April 4-10 marks National Public Health Week, which aims to educate policymakers, practitioners and the public about topics that are important to improving the health of our nation. Among the issues to be highlighted this year is menta…

March 31, 2022 by Dr. Teresa Bartlett, senior medical officer and Kimberly George, global head, innovation and product development
March 30, 2022
Andrew Price
director, staffing solutions
A look into the life of an independent adjuster

When an individual or organization faces a loss, finding the right local expert at a moment’s notice can be challenging. For daily claims and catastrophe (CAT) deployments, our colleagues work hand-in-hand with our network of independent field and de…

March 30, 2022 by Andrew Price, director, staffing solutions
February 24, 2022
James Norman
International business development director
Claims programme management in Africa: What’s next?

A sure-fire measure of how a market emerges and matures goes beyond traditional metrics like insurance penetration and premium density. It also means the adoption of standards such as corporate governance and risk management. In Africa, risk manageme…

February 24, 2022 by James Norman, International business development director
July 15, 2021
Mark Debus, MSW, LCSW
manager, behavioral health services
Midway mark: Looking back and moving forward

Flipping the calendar to see July 2021 made the past eighteen months seem surreal. The lockdown during 2020 was difficult enough, but now more than halfway through 2021, many are finding it just as mentally challenging to re-enter the world — w…

July 15, 2021 by Mark Debus, MSW, LCSW, manager, behavioral health services
April 22, 2021
Kim Krauss
managing director, global marketing and communications
Wellness Zenter: Healthy and thriving

Sedgwick is pleased to partner with Chef Paul Kahan and the Chicago Restaurant Workers Relief Fund as part of efforts to help our clients, colleagues and communities thrive in 2021. Chicago holds a special place in our hearts this year, as it would…

April 22, 2021 by Kim Krauss, managing director, global marketing and communications