Food and drink

The world’s leading product recall company. Supporting the food and drink sector since 1995.


We are proud to partner with 8/10 of the world’s leading food and drink brands.

Regulatory scrutiny has been increasing around the world in response to a number of high-profile product recalls and rising consumer expectations for product safety in the food and drink industry. Moreover, as local health officials advocate immediate action, the severity of regulatory measures against contamination and safety incidents in the sector has notably escalated to safeguard consumer health.

This heightened vigilance follows a number of fatal foodborne illness outbreaks, but the trend does not apply only to those risks. Undeclared allergens, toxins, manufacturing errors, mislabeling or unintentional cross-contamination and environmental contamination are a growing risk for food  and drink manufacturers.

Since 1995, we’ve partnered with the world’s leading food and drink manufacturers to develop, test and execute over 7,000 product recall and remediation programs across 100 countries and 50 languages.

Whether you’re planning for — or currently facing — a product recall, market withdrawal or any other in-market product incident, our experts are on hand to support you.

The world's leading food and drink product recall company


Grocers are pivotal in swiftly removing affected products from shelves by establishing proactive recall management protocols.

A strategic combination of notification services, robust call center support, and a flexible global product removal team makes the difference between executing a seamless food and beverage recall and encountering a brand crisis.

This preparedness is particularly critical for grocers with private label foods. In the event of a product recall, these grocers, akin to manufacturers, face identical standards.

For more than 25 years, we have expertly managed thousands of global food and drink recall events and market withdrawals, and expertly mastered complex and evolving regulatory guidelines. Today we are proud to partner with 8 out of the world’s leading 10 food and drink brands – discover how we can support you.

The world's leading food and drink product recall company


Food and drink manufacturers face multifaceted challenges in ensuring product recall effectiveness.

Compliance with regulatory obligations is paramount, demanding meticulous attention to detail. Since 1995, our expertise has guided the sector through intricate regulatory landscapes, conducting meticulous on-site effectiveness checks, overseeing adherence to strict product handling standards through comprehensive quality audits, and efficiently removing violative products from the market.

The identification and notification of affected parties across the supply chain can also present significant challenges. It requires a comprehensive understanding of the supply network, swift communication, and precision in disseminating relevant information to affected stakeholders.

For more than 25 years, we have helped food and drink manufacturers orchestrate seamless communications, and have been pivotal in removing affected products from shelves and consumers’ homes with the speed and accuracy demanded by regulatory agencies. Discover how we can support you.

The world's leading food and drink product recall company


For over a decade, Sedgwick brand protection has published its quarterly Recall Index report. Downloaded in more than 100 countries, the Index has established itself as the definitive guide to food and drink product safety. Access high-level insights below and download our latest edition in full.


U.S. Food and Drink Product Safety & Recall Insights



Safeguarding consumer health remains paramount in every facet of food and drink product management.

While not every issue mandates a formal recall, swift and cautious action is indispensable in ensuring consumer safety.

When a product concern is detected, whether reported by a consumer or identified in the manufacturing facility, an immediate response becomes pivotal to protect both brand reputation and consumer well-being. We recognize the importance of vigilance in these situations. Our brand protection field team is capable of mobilizing within 24 hours to retrieve products from consumer homes and throughout the supply chain, submit them for testing and seamlessly facilitate replacement.

This proactive approach, although precautionary, is essential in preserving brand integrity, assuring consumer safety, and minimizing potential risks for food and drink manufacturers and grocers worldwide.

The world's leading food and drink product recall company


With Sedgwick Brand Protection, gain 24-7-365 access to a global team of brand ambassadors ready to field calls from concerned customers.

Our expertise extends beyond the handling and resolution of product recall inquiries, to encompass a wide range of business and drug related challenges – from market withdrawals, product safety alerts, corrective action programs, and much more. Since 1995 we have provided the food and drink industry with:

  • Instant on-demand support that adds flexibility and agility to existing customer engagement infrastructures, alleviating pressure on resources as call volumes surge – ensuring vital day-to-day business operations are not compromised.
  • Scalability in size and duration, from short-term engagements to long-term programs in response to one-time product recalls or persistent issues. Flexibility on-demand – simply dial up and down as required.
Industry leading product recall call centers


The world's leading product recall company

For over 25 years, companies of all sizes and sectors have trusted our expertise in preparing for and managing their product-related challenges. Since 1995, we’ve successfully managed more than 7,000 of the most sensitive and time-critical product recall programs, spanning 100 countries and 50 languages.

Whether your in-house teams need scalability to maintain daily operations during a product crisis, or you require a complete end-to-end product recall solution, we have the experience to protect your brand and peace of mind.

If you’re currently facing a product recall, or seeking to enhance your recall readiness, contact us now.


Whether you’re planning for — or currently facing — a product recall, market withdrawal, or any other in-market product incident, our experts are on hand to support you.