Claims Administration Intelligence Report 2026
The latest trends reshaping claims administration in Ireland, the UK and Europe
For organisations managing complex claims programmes, the operating environment is changing rapidly.
Rising claim severity, climate volatility, evolving regulation, fraud risk, and increasing stakeholder expectations are reshaping how claims programmes are managed, governed, and measured.
The Claims Administration Intelligence Report 2026 explores the trends, risks, and operational shifts defining the future of claims administration across Ireland, the UK and Europe.
Chapter 1: Claims Trends
What’s inside
Drawing on general market statistics and Sedgwick sourced claims data – 2.3 million losses received, Europe-wide, from 2020 to date – this report examines in depth the pressure points in claims administration, market evolution, and the wider implications for large organisations managing complex, high-value programmes.
Explore some of the trends impacting claims:
- 01
- Why claim severity – not frequency – is now the biggest cost driver across liability, motor, property, and bodily injury claims.
- 02
- How climate volatility, AI-enabled fraud, and rising litigation complexity are increasing operational and financial pressure on organisations.
- 03
- What evolving regulation, governance expectations, and outsourcing standards mean for claims administration in 2026 and beyond.
- 04
- How leading organisations are using data, intelligent automation, and specialist expertise to improve claims outcomes while protecting customer trust.
Coming soon
Further chapters will explore:
- Legislation and regulation – current and future impact on claim governance, including TPA provider operating standards
- Industry sector specifics spanning affinity, utilities, transportation and motor, telecoms
Claims frequency on its own no longer tells the full story. What matters increasingly is the mix of claims being reported and how effectively complexity is identified and routed from first notification.”
Resilience depends on TPA partners who can respond across multiple CAT scenarios, rapidly scale operations, uphold regulatory standards and protect customer confidence during periods of extreme disruption.”
