The claims industry is dedicated to taking care of people, so front-line customer service roles are among our most critical jobs. The functional name may differ across organizations — call center, service center, contact center — but the …
The marine insurance sector is a rather traditional business; we are not exactly known for being early adopters of innovation. Despite the tendency for slow adaptation to change, two factors are pushing the industry to begin thinking and operating di…
Social determinants of health (SDoH) are the hottest recent addition to data used by the medical industry. Judiann McCrone Romeo, director clinical at Sedgwick, comments on the use of AI and machine learning to signal social determinants of health in…
Only 34 years ago, there were no laws to protect most disabled employees. In fact, as recently as 1989, a person could be fired by their employer because they were deaf, had an injured back or some other impairment that prevented them from doing thei…
Fall always leads to one of my favorite holidays — Halloween. Scary, spooky things abound in stores, kids (and adults) get ready for trick-or-treating, and we typically get unnecessary horror movie sequels that aren't quite as good as the origi…
Frustration with the EU Medical Devices Regulation (MDR) and In Vitro Diagnostics Regulation (IVDR) continues to mount among industry stakeholders over a lack of quick and economical regulatory approval processes. Since the inaction has resulted in s…
Pain is one of the most common reasons adults seek medical care in the United States. According to the Centers for Disease Control and Prevention (CDC), American healthcare providers write 259 million prescriptions for opioid pain medication each yea…
Business interruption (BI) is a significant concern for professional services firms — whether it be lawyers, accountants, medical professionals or consulting agencies. Any disruption, whether due to physical damages or technology downtime, can …
Artificial intelligence (AI) has been utilized for some time now in the pharmacy setting, but it has evolved significantly in recent years. So much so that pharmacies can better predict drug effectiveness, identify potential side effects, quicken tim…
This may be hard to believe, given that it’s now outlawed due to its adverse impact on human health, but asbestos was once considered a “miracle mineral.” Because asbestos is abundantly available and has some industrially useful properties, it was ve…
According to the experts, the average person should spend about one third of their lives sleeping, which equates to a recommended seven and nine hours each night. However, despite growing evidence that adequate sleep is vital to well-being, because o…
Behind laboratory doors nationwide, groundbreaking genetic analyses and unprecedented technological advancements are changing healthcare as we know it. Genomic sequencing can enable scientists to stratify cancer, characterize genetic diseases and dev…
As technology rapidly evolves, cybersecurity has become indispensable in many industries. As the risk of cyberattacks infiltrates the healthcare industry, U.S. Congress is pressured to take action. As a range of medical devices — IV pumps, MRI …
Link to an entryThere is an underrated threat to employers today that no one is talking about: the game of pickleball. While I am joking about pickleball being a major peril, human resources professionals and organizations should pay attention to the…
Reema Hammoud, PharmD, AVP of clinical pharmacy, talks about AI and how it affects the clinical trial process.