Telecommunications

Claims management solutions for the telecom industry

From network outages to device damage, telecom operators face high-frequency, high-stakes risks. Sedgwick delivers fast, intelligent claims solutions that protect your infrastructure, your customers—and your brand.

Telecommunication equipment

Telecom-specific challenges, telecom-specific solutions

Telecom risk managers juggle complex assets, regulatory pressure, and rising customer expectations. We understand the stakes—and we’ve built our services to match.

Telecommunication fiber

Infrastructure & property

We manage claims for physical assets like pylons, switches, fiber networks, and data centers—ensuring rapid service restoration and cost control.

Consumer Devices Affinity Programs

Consumer devices & affinity programs

From theft to accidental damage, we handle high-volume mobile device claims with full-service support: registration, triage, repair, replacement and customer care.

Network Incidents Business Interruption

Network incidents & business interruption

We support recovery from outages and service disruptions, helping you mitigate liability and maintain continuity.

Fleet Logistics

Fleet & logistics

Our experts manage motor claims across commercial fleets and delivery vehicles, with fast triage and settlement to keep operations moving.

Recovery Brand Protection Beyond

Recovery, brand protection & beyond

  • Recovery services: We’ve helped telecom clients recover millions annually by pursuing third-party liability for infrastructure and device damage.
  • Brand protection: In the event of a product recall or service failure, we manage customer communications, complaints, and compensation with care and speed.
  • Major and complex losses: Our MCL division brings together engineers, surveyors, and legal experts to handle high-impact claims with precision.
double vector

Why Choose Sedgwick?

  • Proven results with Europe’s top telecom brands

  • Scalable support for high-volume, multi-country programs

  • Transparent pricing and flexible engagement models

  • A partner that protects your operations—and your reputation

Contact us about our telecom solutions