Sedgwick delivers comprehensive product recall support tailored specifically for the automotive sector.

From regulatory compliance, vehicle ownership data enrichment and recall communications, to mobile repairs and dealership coordination, our expertise ensures swift and effective action to safeguard consumers and protect brand integrity.

As AI adoption grows, auto manufacturers can enhance recall management and customer satisfaction through technology, starting with our virtual inspection solution. 

This ‘industry-first’ virtual inspection innovation is used by leading automakers to efficiently manage recalls for airbags, brake boosters, seatbelts​,​ and more. Its flexible, modular design adapts to a wide range of needs. 

Our solution enables owners to upload vehicle details and photos for virtual inspection, receiving personalized guidance on next steps in the recall process. By conducting initial evaluations virtually, auto manufacturers can narrow the recall scope, refine impacted populations​,​ and reduce costly in-person inspections. 

The portal also helps auto manufacturers validate repairs or aftermarket changes that eliminate recall eligibility​,​ and assess whether repairs are geographically feasible. 

Boost customer satisfaction and recall completion rates with our virtual inspection solution. Contact us to arrange a demo. 

Accurate vehicle and owner information is essential for achieving higher repair and completion rates during a recall.

With vehicle ownership changing by 20% and addresses by 11% annually, many databases are rarely updated, leading to outdated contact details. This makes it difficult to reach owners in the event of a recall, warranty issue​,​ or repair.

Our proprietary data management solutions provide the most comprehensive vehicle owner insights, including updated addresses, emails​,​ and phone numbers. We also identify VINs that are scrapped, stolen​,​ or exported, boosting repair rates, easing parts planning​,​ and reducing dealership workload.

Additionally, we track the current status of non-responding owners and manage VINs that return to service, ensuring compliance with regulatory agencies.

Revolutionizing aftersales through innovative remote repairs. 

In the competitive aftersales market, alternative repair solutions represent a strategic differentiator. Trusted by the world’s leading automotive brands our mobile repair solutions elevate the customer experience, offering unparalleled levels of convenience. By eliminating the need for drivers to visit physical locations, auto manufacturers and dealers can swiftly address issues through our ‘pop-up’ repair centers. We deploy mobile technicians precisely when and where it suits the vehicle owner.

Our mobile repair solutions are indispensable for auto manufacturers seeking to penetrate rural markets, where franchised dealer service stations are neither nearby nor convenient.

Simultaneously, they prove invaluable in major metropolitan areas where a substantial number of VINs require prompt and efficient repair. 

Whether arising from a “lemon law” claim, as part of a product recall, or due to other circumstances, the need to repurchase or replace a vehicle is a universal challenge faced by all auto manufacturers. 

Regardless of the cause, buybacks entail intricate financial transactions, logistical challenges​,​ and stringent regulatory compliance, often overwhelming internal resources.

Trusted by the world’s leading automotive brands, we specialize in providing industry-leading reacquisition services. Through direct collaboration with vehicle owners, we proactively resolve issues before escalation, resulting in substantial cost savings. 

Our holistic management of reacquisitions leverages expertise in navigating diverse local laws governing auto buybacks. Supported by an industry-leading, highly automated platform, our process is streamlined and efficient, effectively helping to mitigate legal risks. This strategic approach empowers auto manufacturers to concentrate on their core duties while entrusting the intricate complexities of reacquisitions to our proven capabilities. 

Developing and deploying warranty solutions can act as a strategic differentiator for auto manufacturers, propelling them to the forefront of the highly competitive sector. 

While often perceived as cost centers that accumulate expenses during product recalls, well-managed warranty programs can be instrumental in maintaining consumer engagement, ensuring satisfaction, fostering loyalty​,​ and safeguarding the brand in times of crisis. 

We provide comprehensive support to auto manufacturers across all facets of warranty and settlement reimbursement. This includes handling claim submission, document validation, customer care, funds disbursement, case resolution​,​ and audit reporting – all while ensuring compliance with relevant settlement requirements. 

To address the challenge of gathering essential information and supporting documents for warranty claims, our industry-leading proprietary recall and warranty application solution empowers customers to seamlessly submit their claims along with the necessary documentation. Upon receipt of this information, we initiate a meticulous process of quality inspections, ensuring precision, eliminating duplicate claims​,​ and mitigating the risk of potential fraud. 

Streamlining automotive claims management through dynamic portal solutions. 

When facing a product recall, robust data management and meticulous record-keeping play a pivotal role in ensuring effective customer engagement, regulatory compliance​,​ and risk mitigation. The complexity intensifies when warranty and settlement claims enter the picture.

Our electronic claim and case management services are designed to seamlessly integrate with auto manufacturer systems and processes. Facilitated through an innovative web portal, both vehicle owners and settlement coordinators can communicate electronically on various aspects, including claim status, document exchange, funds disbursement, case diary entries​,​ and vehicle owner information. This streamlined electronic communication platform significantly enhances the efficiency and transparency of the entire claim process. 

Sedgwick provides auto manufacturers with a comprehensive suite of reimbursement options to address warranty claims, settlements, and other consumer-related issues. Our flexible payment solutions are designed to meet the diverse needs of consumers while ensuring efficiency and convenience. 

Available options include physical checks, virtual checks, PayPal, Venmo, virtual debit cards​,​ and traditional plastic credit cards. These payment methods are tailored to enhance the consumer experience, providing seamless, secure​,​ and timely reimbursements. 

Please note that some reimbursement options may vary based on market-specific regulations and availability. We work closely with our clients to ensure the most effective and compliant solutions for each region. 

We provide the automotive industry’s most extensive retrieval and disposal services, ensuring rapid and compliant remediation on a global scale. 

Return logistics: our services encompass global end-to-end solutions for the removal, processing, storage and return or destruction of vehicles and their parts. Whether retrieving a single part for investigation or remanufacturing, recovering an entire vehicle​​ or refurbishing returned vehicles for future use, we provide comprehensive logistics and infrastructure support for commercial, warranty​ or end-of-use returns. 

Hazardous waste retrieval:​ we ensure that damaged, defective and obsolete vehicle parts are disposed of in compliance with numerous – sometimes conflicting – international and regional regulations. Our offerings include environmentally conscious recycling and repurposing options, covering hazardous waste associated with airbags, batteries, chemicals, ​seat belt​​​ tensioners, modules​​ and much more. 

Our comprehensive services cover every aspect, from data processing and secure transportation to meticulous documentation, regulatory reporting, certified destruction​,​ and safe, compliant recycling and disposal. Additionally, we can provide tailored solutions to accommodate your specific needs. 

Whether due to a new or ongoing automotive product recall, warranty issue, or an influx of goodwill claims or reimbursements, you need a partner you can trust to improve inquiry response times while ensuring the customer experience upholds your brand promise. 

Trusted by 9 out of 10 of the world’s leading auto manufacturers, our deep industry experience and knowledge of the sector is unparalleled. Our brand ambassadors view every interaction as an opportunity to create a positive post-purchase experience for your customers. 

The result is loyalty rooted in more than warranty programs and goodwill, but rather Customer Lifetime Value. Our contact center solutions are flexible and scalable to meet your needs. Since 1995 we have provided auto manufacturers with: 

• Instant on-demand support that adds flexibility and agility to existing customer engagement infrastructures, alleviating pressure on resources as call volumes surge – ensuring vital day-to-day business operations are not compromised. 
• Scalability in size and duration, from short-term engagements to long-term programs in response to one-time product recalls or persistent issues. Flexibility on-demand – simply dial up and down as required.