In Australia, Sedgwick is known for our major contribution to the management of insurance claims of all types, working closely with Australia’s leading insurers and brokers, as well as property managers, corporates and government agencies. We also provide expert advice on building repairs, fraud matters and financial valuations.
With offices and experts located all over the country to assist, you can feel comfortable assured knowing that you will be in good hands whatever the situation you are confronted with.
Building consultancy services
We have over twenty years’ experience working with Government bodies, the insurance industry, law firms, asset managers, homeowners and in more recent times, the strata industry to deliver services including; forensic investigation (causation) on domestic and commercial property, audit reports (defect identification), scopes of work and dispute resolution expert witness services, forensic engineering services, quantity surveying and construction management.
Learn more about our building consultancy and restoration services
CAT response
Regardless of the size, scope or location — from a hurricane resulting in storm surge and severe winds or a quickly spreading wildfire to a man-made event at a single location — our experienced catastrophe specialists mobilise quickly to effectively assess and manage disaster-related claims. Our catastrophe response team will work with you to accurately determine coverage, and provide appropriate, insightful reporting and analysis throughout the life of a claim and an event. When a catastrophe occurs, clients can also access our on-demand network of professionals to upscale their operations and facilitate faster claims resolution.
Forensic accounting
Our forensic accounting, investigation and business income experts provide astute, independent financial analysis to insurers, reinsurers and captive insurance companies to ensure claims are accurately quantified and resolved. We analyse the difficult financial components of insurance claims, uncovering the evidence to measure the full financial impact of any business interruption loss.
Loss adjusting
For claims relating to domestic household and SMEs through, to those requiring experts in highly specialised areas, including catastrophic losses. We efficiently manage your claims by ensuring the right resources are available in the right place, at the right time.
Major and complex loss
Our major and complex loss (MCL) team provides world-class advice and cost-effective, fair claims handling service. Our dedicated MCL adjusters are our most experienced sector experts and have successfully handled some of the world’s biggest and most complicated claims.
Major property
Sedgwick’s property and loss adjusting team offers global expertise in property insurance claims and solutions for commercial and residential markets. We specialise in large/complex losses, large domestic and international commercial risks, middle-market commercial property losses, and real estate, residential and catastrophic losses.
Repair solutions
We collaborate with the insurance industry to make buildings habitable as soon as possible following an event – therefore reducing the lifecycle and cost of a claim.
Services available include; immediate restoration of a property, supplier management for a full repair, 24/7 emergency make safe and surveying services or experts in water mitigation. We also help repair and restore any building and prevent further damage.
Consumer credit card, warranty
Sedgwick offers customised credit card, warranty and loyalty solutions that create a long-lasting bond between clients and their customers. We develop brand-building products that generate incremental revenue, create powerful reward and loyalty programs, ensure brand affinity and maximise the lifetime value of relationships. We help businesses achieve their goals through better connections — front-line customer service, telephonic and web interfaces, extended warranty services and more
Environmental liability
Our highly qualified experts appreciate that environmental incidents and their consequences require prompt identification and quantification of damage as well as swift implementation of appropriate remediation and follow-up measures.
General liability
With one of the largest groups of liability experts in the world, Sedgwick stands ready to support and resolve the many challenges faced by employers daily.
Product liability and recall
Clients choose Sedgwick because of our expertly managed approach to product liability claims management. We support large-scale product recall efforts and smoothly resolve complex liability concerns and are also equipped to support clients’ unwavering need to defend their brands and corporations from unfounded, untrue or unsubstantiated claims. We work with our clients to make well-informed decisions about how to manage each individual situation.
Professional indemnity and medical malpractice
Healthcare risk managers are being pushed to find innovative ways to reduce risks, ensure compliance, and prevent adverse events. We provide highly innovative services and customised, performance-based solutions. Our professional liability experts have clinical, insurance and legal backgrounds. Their knowledge and experience help clients reduce costs, maximise resources and achieve financially sound programs.
Accident and health
Sedgwick can offer a bespoke personal accident claims service, branded if required, available 24/7/365 in select regions around the world. From first notice of loss and validation through to claims settlement, we help care for those needing benefits following an accident or disability.
Travel
Many employers retain and support an international employee population who regularly travel globally. To ensure those who are injured in the workplace whilst travelling for business have ready access to high quality healthcare options, Sedgwick offers a range of 24/7/365 international case management services.
Hull and machinery
Our experts bring their seagoing, engineering and shipbuilding experience to bear on behalf of insurers, owners and operators, providing nautical surveys on all types of vessels and floating structures and consulting on land-based equipment.
Marine liability
We regularly investigate and adjust liability claims across the full range of marine insurance risks. Our cargo and logistics expertise brings benefits such as; more effective loss mitigation, careful investigation of the cause of loss and who is ultimately responsible for it. Our clients include; P&I clubs and fixed-premium insurers of freight-forwarders, truck-operators, warehouse-keepers, ports and terminals and marine trade businesses such as welders, fabricators and repairers.
Ocean cargo, motor truck cargo, inland marine
Our teams specialise in everything cargo-related, from paper clips to chilled or frozen foodstuffs, liquid cargo, container casualties, marine fraud and advising on salvage sales.
Project cargo/warranty
We provide risk management advice on loading, discharging, securing and movement of project-critical cargoes. Our understanding of local legislation ensures all project-critical cargoes are moved in accordance with accepted international practices during transit. We can be on-site for all critical stages – lifting, loading, discharge, securing and transporting. In the event of damage – and ensure that we submit a timely claim notification against the liable party to protect recovery claims.
Cyber and data breach
Cyber and data breach events are highly topical, yet from an insurance coverage, defence and claims handling perspective, the challenges are unique, and effective handling involves a planned, thoughtful and immediate response. Sedgwick has the tools and resources needed to identify, respond to and mitigate potential exposure in this fast-evolving sector.
Construction
From small building developments, bridges, roads and other critical infrastructure projects through to the construction of iconic buildings; our expert team has the strength and stability to become your independent expert on construction claims. Our experienced construction team offers technical expertise and industry knowledge when handling complex construction claims.
Contingency
Our experts have handled a wide range of claims, including; abandonment, adverse weather, event cancellation, conference & exhibition, non-appearance and non-performance. In addition to helping with the decision-making process around cancelling an event, our forensic accountants provide quantification services to ensure that claim is settled accurately.
Engineering
Our engineering loss adjusters have proven industry experience in presenting innovative, technical solutions in an easily understood way, to aid in the claims handling process.
Forensic advisory services
Our forensic accounting, investigation and business income experts provide astute, independent financial analysis to insurers, reinsurers and captive insurance companies to ensure claims are accurately quantified and resolved. We analyse the difficult financial components of insurance claims, uncovering the evidence to measure the full financial impact of any business interruption loss.
Learn more about our forensic advisory services
Litigation support
We work with your lawyers on insurance claims where there is the possibility of litigation. Our team regularly prepares independent expert witness reports which are admissible in litigation proceedings. Our experts are experienced in giving credible and robust oral testimony. We understand how to balance the needs of the insurer to help achieve the best outcome while making sure that our independence is not compromised should litigation be pursued.
Fraud services
We conduct fraud investigations whilst being aware of the underlying requirements of insurers. This includes claims under a business pack, management liability, fidelity, crime, financial institution or bankers bond policy.
Mining and resources
Our mining and resources team has specific expertise in the management of losses for the mining, energy and power industries. In Australia, our specialist team includes many of the most experienced technical loss adjusters, engineers, surveyors and forensic accountants in the industry.
Prize draw indemnity
Sedgwick’s Prize Draw experts specialise in promotions for; radio and tv, fishing or hole-in-one golf in addition to providing seeding services for random or skill-based challenges. Our experts will ensure that your promotion runs smoothly and within the rules.
Subrogation and recoveries
Where the opportunity is identified, our experts will seek to recover losses against a third-party on your behalf and will explore all avenues to achieve the best result every time.
Third party administration
Our third-party administration (TPA) division provides claims administration functions on behalf of an insurer or a self-insured corporate entity. As the world’s largest claims management company, we provide end-to-end claims solutions, including the management of all data and payments whilst considering local factors such as culture, regulation and legislation. Within Australia, we currently provide TPA solutions across these lines of business; property, liability, motor, travel, cyber and recoveries.
Level 15
35 Clarence Street
Sydney, NSW 2000
Time Zone: GMT +10
Australia anti-slavery and human trafficking statement
At Sedgwick caring counts and we believe in treating our customers with respect and dignity. We understand that each of our customer’s circumstances are unique and that there might be additional assistance you need from us in challenging times. Sedgwick has a range of support options and we will work with you to make sure that any extra help you need is made available. Call us on (+61) 1800 811 285 or view our vulnerable customer policy.