Remediation – beyond product recall
Even when not subject to recall, addressing defective products in-market is crucial to prevent financial loss, regulatory issues, and reputational damage. Expertly navigate the intricacies of product remediation with Sedgwick Brand Protection.
While not all defective products are subject to recall, they can cause irreparable financial and reputational damage, resulting in regulatory and legal action.
Any time you need to respond to a product safety or quality issue, you face operational, regulatory, litigation and reputational risks. Effective product remediation programs are essential to quickly restore operations to normalcy, retain supplier and customer trust, and maintain market share.
Trusted by the world’s leading brands, we’ve successfully managed more than 7,000 of the most time-critical and sensitive remediation programs in over 100 countries and 50 languages.
PROTECTING BRANDS & PEACE OF MIND SINCE 1995
Whether you need scalability in your in-house capabilities or a complete product remediation program from planning through to event closeout, our unmatched experience and resources help protect your customers, supply chain partners, your brand and bottom-line.
Our comprehensive suite of remediation solutions help resolve an array of in-market product challenges. This includes repairing connected devices that pose a cybersecurity risk, fixing products under warranty, withdrawing expired product from the market, or retrieving, storing, and disposing of hazardous materials.
Brands are often remembered more for how they handle an in-market product challenge than for the problem itself. How prepared are you?
Although often prompted by minor infractions that do not warrant legal repercussions, mishandling a market withdrawal can create substantial disruptions throughout the supply chain.
Efficiently handling the notification, retrieval, processing, storage, reimbursement, replacement, and disposal of violative products is vital to mitigate business disruptions and to safeguard your brand and bottom-line.
For more than 25 years, we’ve helped the world’s leading brands navigate a myriad of market withdrawal complexities. Leveraging our extensive experience in managing over 7,000 of the most sensitive product recalls and market withdrawal programs worldwide, our tailored solutions are designed to precisely align with your unique business demands, product specifications, and the potential risks to your reputation.
PRODUCT REPAIRS & ADJUSTMENTS
Improving or repairing products in the market is no simple matter.
These actions become more challenging when the product demands an on-site inspection, repair, modification, adjustment, label alteration, disposal or destruction – without its physical removal to another location.
The reasons for such actions are diverse and the risks they entail are extensive. Implementing in-market remedies can inconvenience and frustrate customers, potentially leading to uncomfortable, or even adversarial, conversations and interactions, diminishing brand loyalty and trust.
Leveraging our wealth of experience in managing over 7,000 highly sensitive product recall and remediation programs, we craft tailored solutions to effectively mitigate these challenges.
UPDATES, UPGRADES & WARRANTIES
Keeping products safe and working after they enter the market is critical to customer satisfaction and retention.
In an era of rapid technological advancement and product obsolescence, it’s imperative for brands to remain vigilant throughout a product’s lifecycle, consistently enhancing and upgrading to ensure product safety, customer satisfaction and loyalty.
For more than 25 years, we’ve partnered with the world’s leading brands to support with product updates, upgrades and warranty fulfilment. From addressing routine wear and tear to handling inquiries about product quality and safety, our services range from part replacements to responsive customer call center assistance.
Throughout a product’s lifecycle, our commitment remains steadfast in ensuring brands are equipped to adapt as technologies advance and the pace of product obsolescence accelerates.
CYBERSECURITY & PRIVACY CONCERNS
When a cybersecurity or privacy incident is detected and validated, it triggers a series of crucial actions.
From regulatory reporting, through forensic investigation, to incident notification and threat containment, our experience spans from aiding in the management of cybersecurity and data breach notifications, to swiftly resolving issues with connected devices and products.
Given the gravity of these situations and the urgency they demand, our solutions span the recall, withdrawal, and in-market fixing of compromised products, through to the setting-up and management of customer contact centers. We ensure seamless in- and out-bound communications, reassuring customers and expertly guiding them through the necessary measures to safeguard their themselves.
REVERSE LOGISTICS & SUPPLY CHAIN EXPERTISE
While companies are well equipped in getting their products to market, retrieving them is a more challenging proposition.
Regardless of where a product is in-market, we work with all stakeholders to ensure reverse logistics and supply chain management, whether to conduct repairs, mitigate risk, or aiding companies in reclaiming product value.
Having managed more than 7,000 in-market incidents, we have the experience of coordinating complex product retrievals across 100+ countries, from distribution centers, service hubs, retail outlets and consumers’ homes.
Our comprehensive reverse logistics and infrastructure support extends beyond retrieval. It encompasses robust data management, regulatory reporting, state-of-the-art security, complete return integrity and the surge capacity to handle the influx of product until final event close-out.
REGULATED STORAGE & DISPOSAL
Each industry and product category operates under distinct regulatory frameworks, with globally sold products facing an even more intricate and complex landscape.
Ensuring products are quickly removed from the market and compliantly stored, recycled, repurposed or disposed of can be a sizeable and expensive undertaking if not handled effectively.
We ensure that hazardous and non-hazardous products are stored and disposed of in compliance with local and national laws and offer numerous environmentally conscious recycling and repurposing options. We help ensure affected products never make it back to the supply chain and can provide certified destruction whenever it is required.
SEDGWICK BRAND PROTECTION
The world’s leading product recall company
For over 25 years, companies of all sizes and sectors have trusted our expertise in preparing for and managing their product-related challenges. Since 1995, we’ve successfully managed more than 7,000 of the most sensitive and time-critical product recall programs, spanning 100 countries and 50 languages.
Whether your in-house teams need scalability to maintain daily operations during a product crisis, or you require a complete end-to-end product recall solution, we have the experience to protect your brand and peace of mind.
If you’re currently facing a product recall, or seeking to enhance your recall readiness, contact us now.
Discover our product recall solutions
Whether you need scalability to maintain daily operations during a product crisis, or require a comprehensive end-to-end product recall solution from recall-readiness audit and mock recall simulation, through to live event and regulatory closeout, we have the experience and resources to help protect your brand and bottom-line.
Discover our customer retention solutions
When defective products compromise consumer safety, people want more than answers. They want to feel heard, on their terms and through their preferred communication channels. Effective communication has never been as important as it is today, especially in sensitive, time-critical product recall situations.
Whether you’re planning for — or currently facing — a product recall, market withdrawal, or any other in-market product incident, our experts are on hand to support you.