Consumer + Warranty
Need to build relationships that will generate revenue, create brand loyalty and keep you connected to your customers? Sedgwick can help.
What we do
Sedgwick offers customized credit card, warranty and loyalty solutions that create a long-lasting bond between clients and their customers. We develop brand-building products that generate incremental revenue, create powerful reward and loyalty programs, ensure brand affinity and maximize the lifetime value of relationships. We help businesses achieve their goals through better connections – front-line customer service, telephonic and web interfaces, extended warranty services and more.
Think of us as the glue that creates a long-lasting bond between you and your customers. We can take that first call from your customers and become the gateway for all your customer service-related objectives and needs.
- In-house customer care center available 24/7
- Loss reporting, claims status and policy coverage calls
- Worldwide claims expertise
- Multichannel connection points including voice and web
- Full disaster recovery and business continuity planning
- In-house electronic scripting technology; predefined call scripts incorporating conditional logic
- Digital screen and voice capture
- Electronic quality audit and agent score card
We can enroll your customers using your existing system or Sedgwick’s own proprietary solutions. We also have the ability to collect premiums and fees for distribution to carriers and program participants. Our services provide:
- Multichannel options – voice, web and data interface
- Flexible structure – manage master policy or individual contract level programs
- Flexible coverage – manage common coverage for group or a variety of coverage options based on individual consumer choice
- Private label options
Sedgwick is recognized as a leading provider of claims services for a range of industries and organizations. We provide end-to-end capabilities, including:
- Loss reporting
- Settlement, including repair or replace
- Escrow management
Technology and data
Our claims management platform is designed to facilitate complex risk management structures while efficiently and accurately processing claims. Our data-driven system captures key information in reportable fields, streamlining the data analysis and reporting process. It also includes a customizable organizational structure based on customer program, region and location, calendar/policy period, coverage type, policy and more.
In addition, Sedgwick’s system is fully customizable and offers multiple views tailored for customer service, adjusters, etc.
People, training and quality
We further ensure our consumer care services through an in-depth quality assurance program that uses training, audits and coaching to keep our care team colleagues aligned with customer pulse points, internal process controls and regulatory requirements. Success of our recruitment, training and quality assurance processes are measured through customer surveys, which evaluate our service delivery on each and every customer touch point.
Areas where we are uniquely positioned to add value to your brand include:
- Extended warranty
- Accidental damage protection
- Rental auto collision damage waiver
- Delayed and lost baggage
- Trip delay/trip cancellation
- Travel expense reimbursement
Accident and health
- Personal accident
- Travel accident
- Personal property/ personal effects
- Identity theft
Partnering with clients
As an administrator of claims services, productivity management solutions, and consumer-facing affinity and loyalty programs, we partner with our clients to create custom-built, end-to-end program administrative services to help develop brand-building products.
A commitment to customization
We help clients achieve their goals through customer-facing telephonic and web interfaces, front-line customer service, extended warranty services, the industry’s broadest range of protection products, and several other programs and services that help you better connect with your customers.
We can offer these services as private label or under the Sedgwick name.
Every day, thousands of people turn to Sedgwick when faced with a life-changing moment. They work for global brands that want to provide the best coverage for the people they value most. They are big and small business owners who need to get things back on track. And they are employees and consumers who need to know that they’re protected. We take care of them when they need it most, helping them get back on their feet, back on the road, back to business as usual — because caring counts.
INTERESTED IN OUR SERVICES?
NEWS AND INSIGHTS
European product recalls break records for fifth consecutive year...
LONDON, 22 February 2024 – European product recalls increased for the fifth consecutive year in 20...
EU reaches provisional agreement on new ecodesign regulation for ...
As part of a continued focus on sustainability, the European Commission, Council, and Parliament rea...
European product recalls increase for fifth consecutive quarter
The number of European product recalls increased in the third quarter of 2023 for the fifth consecut...
New UK product safety regime review presents manufacturers with i...
In early August, the government of the United Kingdom released 13 proposals to change product safet...
The future of the supply chain in France
Supply chain models were initially designed based on forecasting that has now become obsolete since ...
European product recalls continue to rise as regulatory scrutiny ...
LONDON, 30 May 2023 – European product recalls in five key sectors rose an aggregate of 6.1% in th...
U.S. product recalls hit four-year high in first quarter of 2023
MEMPHIS, Tenn., May 25, 2023 – Data from the first quarter of 2023 shows that the number of produc...
Sedgwick’s Chris Harvey has been appointed to the Internati...
MEMPHIS, April 6, 2023 — Sedgwick, a leading global provider of technology-enabled risk,...
The CPSC’s proactive stance in 2023
By Chris Harvey – VP, crisis solution; Amanda Combs – recall consultant; and Matt Walker...
U.S. regulatory agencies prioritize child safety in consumer prod...
By Chris Harvey, VP, crisis solution Regulators in the United States have been moving especially qui...
A decline in European product recalls — and what businesses nee...
By Mark Buckingham, recall advisor According to our latest European product recall index report, the...
A record-breaking year for U.S. product recalls — and what busi...
By Chris Harvey, VP, crisis solution As supply chains become more disrupted, regulatory environments...
U.S. surpasses milestone of 1 billion product recalls year to da...
By Chris Harvey, VP, crisis solution The total number of U.S. products recalled this year has now to...
Rise in deaths linked to children’s products renews push for sa...
By Jeremy Schutz Following a steady increase in reported deaths caused by faulty children’s produc...
European Commission to focus on textile industry sustainability i...
By Mark Buckingham, recall advisor For years, the European Commission has been working on a plan to ...
Recall index sees lingering COVID-19 challenges for all key indus...
By Chris Harvey, VP, crisis solution While regulators and business leaders enter the third calendar ...
Regulatory, legal and reputational risks increasing for all busin...
By Chris Harvey, VP, crisis solution We are living through a perfect storm of heightened business ri...
Q3 2021 recalls signal a return to pre-pandemic levels
By Julie Ross, International business development director As we emerge from one of the most turbule...
Spotlight: Product safety compliance across North American border...
By guest authors: William Troutman, Kate Findlay and Hernan Gonzalez Foreword by Jeremy Schutz, dire...
A crackdown on counterfeit goods is on the way
By Ryan Gooley Counterfeit goods have become increasingly problematic for the consumer product indus...
THIS SERVICE IS AVAILABLE IN:
Papua New Guinea
Sign up to get more from Sedgwick
Thought leadership • Regulatory updates • New solutions • News and developments