SOLUTIONS
Consumer + warranty
We’re building relationships that will generate revenue, create brand loyalty and keep you connected to your customers.
What we do
Sedgwick offers customized credit card, warranty and loyalty solutions that create a long-lasting bond between clients and their customers. We develop brand-building products that generate incremental revenue, create powerful reward and loyalty programs, ensure brand affinity and maximize the lifetime value of relationships. We help businesses achieve their goals through better connections – front-line customer service, telephonic and web interfaces, extended warranty services and more.
Think of us as the glue that creates a long-lasting bond between you and your customers. We can take that first call from your customers and become the gateway for all your customer service-related objectives and needs.
Solutions
Customer care
- In-house customer care center available 24/7
- Loss reporting, claims status and policy coverage calls
- Worldwide claims expertise
- Multichannel connection points including voice and web
- Full disaster recovery and business continuity planning
- In-house electronic scripting technology; predefined call scripts incorporating conditional logic
- Digital screen and voice capture
- Electronic quality audit and agent score card
Registration/enrollment
We can enroll your customers using your existing system or Sedgwick’s own proprietary solutions. We also have the ability to collect premiums and fees for distribution to carriers and program participants. Our services provide:
- Multichannel options – voice, web and data interface
- Flexible structure – manage master policy or individual contract level programs
- Flexible coverage – manage common coverage for group or a variety of coverage options based on individual consumer choice
- Private label options
Claim adjudication
Sedgwick is recognized as a leading provider of claims services for a range of industries and organizations. We provide end-to-end capabilities, including:
- Loss reporting
- Verification
- Adjudication
- Settlement, including repair or replace
- Escrow management
Technology and data
Our claims management platform is designed to facilitate complex risk management structures while efficiently and accurately processing claims. Our data-driven system captures key information in reportable fields, streamlining the data analysis and reporting process. It also includes a customizable organizational structure based on customer program, region and location, calendar/policy period, coverage type, policy and more.
In addition, Sedgwick’s system is fully customizable and offers multiple views tailored for customer service, adjusters, etc.
People, training and quality
We further ensure our consumer care services through an in-depth quality assurance program that uses training, audits and coaching to keep our care team colleagues aligned with customer pulse points, internal process controls and regulatory requirements. Success of our recruitment, training and quality assurance processes are measured through customer surveys, which evaluate our service delivery on each and every customer touch point.
Areas where we are uniquely positioned to add value to your brand include:
Retail
- Extended warranty
- Accidental damage protection
Travel
- Rental auto collision damage waiver
- Delayed and lost baggage
- Trip delay/trip cancellation
- Travel expense reimbursement
Accident and health
- AD&D
- Personal accident
- Travel accident
Other
- Personal property/ personal effects
- Identity theft
A commitment to customization
We help clients achieve their goals through customer-facing telephonic and web interfaces, front-line customer service, extended warranty services, the industry’s broadest range of protection products, and several other programs and services that help you better connect with your customers.
We can offer these services as private label or under the Sedgwick name.
Partnering with clients
As an administrator of claims services, productivity management solutions, and consumer-facing affinity and loyalty programs, we partner with our clients to create custom-built, end-to-end program administrative services to help develop brand-building products.
As an administrator of claims services, productivity management solutions, and consumer-facing affinity and loyalty programs, we partner with our clients to create custom-built, end-to-end program administrative services to help develop brand-building products.
NEWS AND INSIGHTS
Interested in our services?
THIS SERVICE IS AVAILABLE IN:
Australia
Brazil
Colombia
Germany
Ireland
Luxembourg
Mexico
Netherlands
New Zealand
Oman
Panama
Papua New Guinea
Peru
United States
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