SOLUTIONS

Consumer + warranty

We’re building relationships that will generate revenue, create brand loyalty and keep you connected to your customers.

What we do

Sedgwick offers customized credit card, warranty and loyalty solutions that create a long-lasting bond between clients and their customers. We develop brand-building products that generate incremental revenue, create powerful reward and loyalty programs, ensure brand affinity and maximize the lifetime value of relationships. We help businesses achieve their goals through better connections – front-line customer service, telephonic and web interfaces, extended warranty services and more.

Think of us as the glue that creates a long-lasting bond between you and your customers. We can take that first call from your customers and become the gateway for all your customer service-related objectives and needs.

Solutions

A commitment to customization

We help clients achieve their goals through customer-facing telephonic and web interfaces, front-line customer service, extended warranty services, the industry’s broadest range of protection products, and several other programs and services that help you better connect with your customers.

We can offer these services as private label or under the Sedgwick name.

Partnering with clients

As an administrator of claims services, productivity management solutions, and consumer-facing affinity and loyalty programs, we partner with our clients to create custom-built, end-to-end program administrative services to help develop brand-building products.

NEWS AND INSIGHTS

February 25

Fewer products recalled in 2024 despite elevated recall announcements

February 18

European product recalls reached unprecedented high in 2024

Sedgwick brand protection releases year-in-review analysis of 2024 European recall data LONDON, 18 February 2025 – There were 14,484 European product recalls across five key industries in 2024, according to Sedgwick brand protection’s 2025 European State of the Nation Recall Index report. This represents the sixth consecutive year of recall growth and the highest annual total on […]

February 13

U.S. product recalls reach second-highest level in six years during 2024

Sedgwick brand protection releases year-in-review analysis of 2024 recall data MEMPHIS, Tenn., Feb. 13, 2025 – The number of U.S. product recalls remained high during 2024 with more than 3,200 events recorded for the second consecutive year. According to Sedgwick brand protection’s 2025 U.S. State of the Nation Recall Index report, the 3,232 recalls across five key […]

December 23

Prioritizing product safety during the holidays

The holiday season is a time of joy, family gatherings, and festive traditions, but it can also bring unique safety risks, especially for children. Each year around the holidays, the U.S. Consumer Product Safety Commission (CPSC) releases its annual Toy-Related Deaths and Injuries report and highlights essential tips to help keep children safe when playing with new toys […]

November 20

European product recalls reach highest quarterly total in more than 10 years

Sedgwick brand protection releases Q3 2024 European Recall Index report LONDON, 20 November 2024 – The third quarter of 2024 saw the highest quarterly total for European product recalls in more than 10 years, according to the latest Sedgwick brand protection European Recall Index report. With 3,570 European product recalls recorded across five key sectors, this marks […]

October 16

FDA and FTC continue crack down on delta-8 THC copycat products

In July, the U.S. Food and Drug Administration (FDA) and Federal Trade Commission (FTC) issued warning letters to five manufacturers of products containing delta-8 tetrahydrocannabinol (THC)—a psychoactive substance in cannabis. The regulators alleged that the products’ packaging illegally resembled popular food brands. The concern is that the nearly identical labeling could result in consumers—especially children—unknowingly eating the […]

October 04

How the port strike could impact daily life

October 03

Gothamist – As strike continues at NY Harbor seaports, experts warn consumers could take a hit

September 30

FSIS publishes updated labeling guideline

In late August, the U.S. Department of Agriculture’s (USDA’s) Food Safety and Inspection Service (FSIS) published an updated guideline on how to use and substantiate animal-raising or environment-related claims on meat or poultry product labels. The recommendation is in response to feedback FSIS received from a variety of channels, including askFSIS questions, petitions, interactions with stakeholders, FSIS […]

August 28

European product recalls on track to reach a 10-year high in 2024

Sedgwick brand protection releases Q2 2024 European Recall Index report LONDON, 28 August 2024 – European product recalls surpassed 3,500 across five key sectors for the second consecutive quarter in Q2 2024 with 3,505 events. According to Sedgwick brand protection’s latest European Recall Index report, this marks the fifth consecutive quarter with more than 3,000 recalls. […]

August 27

U.S. product recalls fall in five key industries during Q2 2024

Sedgwick brand protection releases Q2 2024 U.S. Recall Index report MEMPHIS, Tenn., August 27, 2024 – U.S. product recalls fell in the second quarter of 2024 across five key industries according to Sedgwick brand protection’s latest U.S. Recall Index report. There were 788 recalls across the automotive, consumer product, food and drink, medical device, and pharmaceutical sectors, […]

July 31

CPSC creates portal for businesses to submit product safety complaints

In another move to enhance its enforcement efforts, the U.S. Consumer Product Safety Commission (CPSC) has launched a Business Product Safety Complaint portal on its website. While the new tool has gone largely unnoticed by industry stakeholders and commentators, businesses should be aware of how the portal could impact them. Lawyers with Morrison & Foerster were among the […]

July 18

Sedgwick Consumer Product Safety Pulse Report reveals essential insights on consumer recall behavior

MEMPHIS, Tenn., July 18, 2024 – First-of-its-kind report offers manufacturers and retailers an analysis of consumer attitudes and behaviors to product safety. The release of its first ever consumer product safety pulse report by Sedgwick’s Brand Protection division is backed by a comprehensive survey of over 2,000 consumers across North America and Europe and offers insights […]

July 12

FDA publishes final rule banning the use of brominated vegetable oil

As part of an increased focus on the safety of food additives, the U.S. Food and Drug Administration (FDA) has published its final rule revoking the authorization for the use of brominated vegetable oil (BVO) in food. The additive is currently only authorized for use in fruit-flavored beverages and sodas to prevent added citrus flavorings from floating […]

June 10

UK Competition and Markets Authority getting power boost with new consumer protection bill

On 23 May 2024, the UK Government passed its final Digital Markets, Competition and Consumers Bill (the Bill) which is intended to strengthen consumer protection enforcement and modernise regulations for digital markets. However, one component of the Bill is of particular interest to consumer product manufacturers and retailers. The Bill introduces a direct enforcement regime where the […]

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