Sedgwick brings together local expertise and unrivalled global capabilities to provide leading claims management and integrated business solutions across New Zealand and around the world.
Sedgwick New Zealand has 22 dedicated branches throughout New Zealand, providing the services and solutions you are looking for, where and when you need us most. Backed by our digital capabilities, we offer a cost-effective and innovative approach that allows you to centralise and simplify your claims management. In addition, we are leaders in specialist services including Major and Complex Loss, forensic accounting, Third Party Administration, Building Consultancy and Engineering.
Our guiding corporate principles support all those we work with through our caring counts® philosophy. Taking care of people and organisations — from public and private employers, to insurers and their customers — is at the heart of everything we do.
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Building consultancy services
From small buildings, oil refineries and critical infrastructure projects through to the construction of iconic buildings, we bring strength and stability as an independent construction expert. Our building consulting team offers a wide range of consulting services, from traditional cost estimating and scheduling to total project management.
We have been the nominated loss adjusters on some of the largest and most prestigious building developments around the world. We are trusted because we understand what our clients need and provide the right experts where and when they are needed. With unrivalled Construction All Risk (CAR) and Engineering All Risk (EAR) expertise, we reduce claims spend by recommending a swift and appropriate course of action from day one.
Regardless of the size, scope or location – from a hurricane resulting in storm surge and severe winds or a quickly spreading wildfire to a man-made event at a single location – our experienced catastrophe specialists mobilize quickly to assess and manage disaster-related claims. Our catastrophe response team will work with you to accurately determine coverage, and provide appropriate, insightful reporting and analysis throughout the life of the claim. When a catastrophe occurs, clients can also access our on-demand network of professionals to scale their operations and facilitate faster claims resolution.
Forensic accounting services
Our forensic accounting, investigation and business income experts provide astute, independent financial analysis to insurers, reinsurers and captive insurance companies to ensure claims are accurately quantified and resolved. We analyze the difficult financial components of insurance claims, uncovering the evidence to measure the full financial impact of any business interruption loss.
From domestic household claims and SMEs through to experts in highly specialised areas; and with experience in catastrophic losses, we ensure the right resources are available in the right place, at the right time, to efficiently manage your claims.
We offer seamless, integrated third party claims management services for commercial leasing firms, corporate vehicle fleets, vehicle manufacturers, vehicle dealers, trucking and transportation companies, public entities and commercial lines carriers.
Sedgwick’s property and loss adjusting team offers global expertise in property insurance claims and solutions for commercial and residential markets. We specialize in large/complex losses, large domestic and international commercial risks, middle-market commercial property losses, and real estate, residential and catastrophic losses.
The Sedgwick team has extensive experience handling major catastrophes around the world. With the support from our global network, spanning 65 countries, we are able to rapidly respond to any catastrophe situation.
Consumer credit card, warranty
Sedgwick offers customized credit card, warranty and loyalty solutions that create a long-lasting bond between clients and their customers. We develop brand-building products that generate incremental revenue, create powerful reward and loyalty programs, ensure brand affinity and maximize the lifetime value of relationships. We help businesses achieve their goals through better connections — front-line customer service, telephonic and web interfaces, extended warranty services and more.
With one of the largest groups of liability experts in the world, Sedgwick stands ready to support and resolve the challenges employers face every day.
Clients choose Sedgwick because of our expertly managed approach to product liability claims management. We can support large-scale product recall efforts and smoothly resolve complex liability concerns, but we are also equipped to support clients’ unwavering need to defend their brands and corporations from unfounded, untrue or unsubstantiated claims. We help clients make well-informed decisions about how to manage each situation.
Professional indemnity and medical malpractice
Healthcare risk managers are being pushed to find innovative ways to reduce risks, ensure compliance, and prevent adverse events. We offer highly innovative services and customized, performance-based solutions. Our professional liability experts have clinical, insurance and legal backgrounds. Their knowledge and experience help clients reduce costs, maximize resources and achieve financially sound programs.
Environmental incidents and their consequences require prompt identification and quantification of damage as well as the implementation of appropriate remediation and follow-up measures. Our highly qualified expertise assures our clients of fast and efficient action.
Service and repair
Our nationwide network of specialist liability adjusters and qualified mechanical and engineering experts are ready and willing to respond to any service and repair liability claims anywhere in New Zealand.
Our experienced team of specialist liability adjusters and experts bring to the table 100's of years of experience in assisting clients and their legal teams with investigation and management for all manner of statutory liability claims.
Accident and health
Sedgwick can offer a bespoke personal accident claims service, branded if required, available 24/7/365 in select regions around the world. From first notice of loss and validation through to claims settlement, we help care for those needing benefits following an accident or disability.
Many employers retain and support an international employee population — who travel globally. To ensure that employees who are injured in the workplace whilst traveling for business have ready access to high-quality healthcare options, Sedgwick offers our 24/7/365 international case management services.
Hull and machinery
Our dedicated experts bring their seagoing, engineering and shipbuilding experience to bear on behalf of insurers, owners and operators, providing nautical surveys on all types of vessels and floating structures and consulting on land-based equipment.
We regularly investigate and adjust liability claims across the full range of risks insured in the marine market. Our cargo and logistics expertise brings benefits both in terms of more effective loss mitigation as well as careful investigation of the cause of loss and the responsibility for it. Our clients include P&I clubs and fixed-premium insurers of freight-forwarders, truck-operators, warehouse-keepers, ports and terminals and marine trade businesses such as welders, fabricators and repairers.
Ocean cargo, motor truck cargo, inland marine
Our teams specialise in everything cargo-related, from paper clips to chilled or frozen foodstuffs, liquid cargo, container casualties, marine fraud and advising on salvage sales.
We provide risk management advice on loading, discharging, securing and movement of project-critical cargoes. Our understanding of local legislation ensures all project-critical cargoes are moved in accordance with accepted international practices during transit. We can be on-site for all critical stages – lifting, loading, discharge, securing and transporting. In the event of damage, we make sure we submit a timely claim notification against the liable party to protect recovery claims.
The Sedgwick agriculture team utilise their experience and knowledge to deliver reliable and quick solutions for farming and rural industry losses.
Our adjusters understand the special requirements of agricultural losses that differentiate them from other claims and we work with all stakeholders to establish trust and deliver appropriate outcomes simply and promptly.
From small building developments, bridges, roads and other critical infrastructure projects through to the construction of iconic buildings; our expert team has the strength and stability to become your independent expert on construction claims. Our experienced construction team offers technical expertise and industry knowledge when handling complex construction claims.
Cyber and data breach events seem to be an everyday occurrence. Yet from an insurance coverage, defense and claims handling perspective, the challenges are unique, and effective handling involves a planned, thoughtful and immediate response. Sedgwick has the tools and resources needed to identify, respond to and mitigate potential exposure in this fast-evolving sector.
EFI Global, is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. With established operations in the U.S., UK, France, Canada, and South Africa, EFI Global’s presence in New Zealand is the latest addition to the international business.
EFI Global New Zealand’s professional engineering consultants can provide independent practical and innovative structural and engineering design solutions to central and local government, insurers, lawyers, publicly listed and private companies, and the public. Under the EFI Global brand, our talented and experienced colleagues can offer detailed research, forensic reports and expert witness testimony where required.
Offering global reach and local expertise, EFI Global can ensure a fast turnaround from the date of assignment to project completion.
For more information, see efiglobal.com.
Our engineering loss adjusters have proven industry experience in presenting innovative, technical solutions in an easily understood way, to aid in the claims handling process.
Our team of food loss specialists have extensive experience in areas such as; agriculture, horticulture, aquaculture, accounting, law, engineering, packaging, marine/transit, food technology, operations and marketing, allowing them to efficiently handle all food related losses.
Subrogation and recoveries
Our team recognises that successful recovery starts from the moment instruction is received. At Sedgwick, we pride ourselves on our thorough investigation and timely collection of relevant information and evidence. With extensive claims experience, our team of skilled negotiators has in-depth knowledge of the debt recovery and disputes tribunal processes, ensuring our clients are in the best position to secure a recovery for both insured and uninsured claim losses.
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