5+
years of experience per in-house adjuster
Custom claim outsourcing
Your partner for industry-leading desk adjusting.
Manage caseloads and get elevated claims support with a custom desk adjusting solution, Digital Adjust Pro.
As an insurance carrier, you need flexibility in staffing to quickly adjust to changing market and environmental conditions – from weather events and business shifts to in-house desk adjuster shortages. Bringing on additional overhead or building out your own solution to respond to the complexity of property claims can be costly and time-consuming. Digital Adjust Pro, a part of our full suite of property solutions, enables the outsourcing of the desk examiner role, providing efficient and effective support.
2 week s
cycle time average and as low as 48 hours
The right expertise to move claims forward
Each Sedgwick desk adjuster has over five years of experience and can manage caseloads on a fully outsourced, contract basis for claims with a maximum severity of $100,000. Our claims staff has access to all the experts and solutions needed to move each claim forward, from environmental consultants to temporary housing specialists and repair contractors. By bringing together all the right resources at the right time, we determine the value of the loss, review coverage, and efficiently and fairly recommend or issue payments.
By focusing on service and leveraging infrastructure and technology, we manage fluctuating caseloads – all while improving outcomes, lowering costs and ensuring a best-in-class experience for policyholders.
Flexible solutions tailored to your needs
Whether you need long-term desk adjusting services or temporary help during a surge event, we have the claims team, systems and other infrastructure in place, ready to support your staffing needs. We also give you options to use auto adjudication, remote evaluation tools and inspectors rather than adjusters – all innovative ways to help you lower claim costs related to damage evaluations.
A seamless experience powered by technology and best practices
Every year, Sedgwick invests millions in technology that enables us to manage claims with unparalleled efficiency. By leveraging Sedgwick for your desk adjusting needs, you can take advantage of these significant investments in automation, first notice of loss, triage dynamic scripting, mobile applications, data mining and more. You also benefit from our team of experts using best practices that we’ve developed in collaboration with top carriers and employers – so your policyholders will get the best claims experience.
Unlock new possibilities with our desk adjusting support
- Access our expert team of in-house desk adjusters who have more than five years of experience and manage claims with a maximum severity of $100,000.
- Take advantage of advanced claims technology and best practices that enable us to resolve claims within two weeks on average and deliver positive experiences.
- Tailor the service to your needs – including whether you need assistance long term or on a temporary basis.
- Leverage our full suite of property services as needed, such as forensic accounting, contents solutions, temporary housing, repair solutions and more.
News & Insights
Custom claims outsourcing
case studies
case study
On-demand desk adjusters that respond quickly to losses
The client has trusted Sedgwick to assist and support with more than 300 weather events and nearly 20,000 claims since 2021.
Contact us about our custom claim outsourcing.
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