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100+
carrier partners served
Carrier claims BPO outsourcing
Simplify operations with end-to-end outsourcing solutions.
As a trusted claims partner, we help lower total claims costs while delivering a better customer experience through seamless business process outsourcing solutions.
Integrated business process outsourcing for carriers.
Managing claims are becoming increasingly complex across industries and insurers are under pressure to control costs, improve service and constantly adapt. Our end-to-end claims solutions helps strengthen operations, reduce costs and deliver better outcomes.
91%
client satisfaction rate
99%
revenue retention rate
Building measurable value in carrier claims BPO outsourcing.
Improved ratios
Stronger claim performance starts with the right expertise and smarter workflows.
Our regional teams combine deep jurisdictional knowledge with operational precision to improve consistency and profitability. In recent years, we’ve achieved a 10% higher claim closure rate on workers’ comp claims.
Superior customer care
Better claim experiences drive retention and build trust through every step of the process.
Dedicated staffing and reduced caseloads help deliver more responsive service. Claims are resolved 29% faster, helping policyholders get the support they need sooner.
Cost predictability
Greater cost visibility helps reduce surprises and improve forecasting.
With predictable administration costs and transparent programme management, organisations can budget with confidence, minimise surprises and maintain greater control over claim-related expenses.
Scalable models
Adapt quickly to changing claim volumes and business needs.
Our scalable solutions and flexible cost structures adjust to changing claim volumes, helping carriers expand capacity when needed while avoiding the burden of fixed overhead costs.
Reduced operational expenditures
Lower operating costs free up capital to invest in growth.
By leveraging Sedgwick’s claim infrastructure, technology and talent, organisations can reduce internal resource requirements while maintaining high-quality claims management.
Regulatory confidence
Reduce compliance risk and keep your business moving forward.
Our claims expertise helps carriers navigate evolving requirements, avoid costly disruptions and maintain continuity across their claims programmes.
Specialised technology to handle claims.
Omni, our integrated digital ecosystem, is purpose-built for claims. With real-time visibility, automated workflows and powerful data insights, Omni helps claims teams work more efficiently while creating a seamless experience for clients and those they support.
News and insights for legacy liability management.
CASE STUDy: insurance claims management
Transitional work placement services
Sedgwick’s transitional work placement programme helps workers’ compensation clients reduce indemnity expenses by 19% while supporting injured employees’ recovery and return to work.
Contact us about carrier claims BPO outsourcing
Available in
- United States
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