Whenever our clients need support, our customer service team are available to manage emergency calls. Incoming calls are triaged based on the situation and urgency. All calls with critical requirements are met within four hours.

Sedgwick’s low-cost rapid test kits can identify the presence of methamphetamine during the initial site visit. Our team of internal consultants ensure our clients understand any lab test results they receive, giving them practical advice on any necessary next steps.

Our desktop team of validators are highly experienced experts with extensive construction and restoration experience along with numerous trade qualifications. They have detailed knowledge of building codes, Asia Pacific standards, restoration costs and drying methods. The advantage of this knowledge is that they can identify and negotiate changes to reports, scopes and estimates that often provides financial benefits to our clients.

As an alternative to the ‘direct to builder’ model, we provide and undertake an array of works including home warranty (i.e., subsidence, defect rectification, incomplete builds), catastrophe, business as usual losses, strata and private repair and rectification work.