80+ countries
covered by global network
Specialties
Claims management solutions for the telecom industry
From network outages to device damage, telecom operators face high-frequency, high-stakes risks. Sedgwick delivers fast, intelligent claims solutions that protect your infrastructure, your customers—and your brand.
70%
recovery rate achieved for a major telecom client
End- to-end
claims visibility through secure digital platforms
Local hubs
dedicated local hubs for centralised coordination
Telecom-specific challenges, telecom-specific solutions
Telecom risk managers juggle complex assets, regulatory pressure, and rising customer expectations. We understand the stakes—and we’ve built our services to match.
Infrastructure & property
We manage claims for physical assets like pylons, switches, fiber networks, and data centers—ensuring rapid service restoration and cost control.
Consumer devices & affinity programs
From theft to accidental damage, we handle high-volume mobile device claims with full-service support: registration, triage, repair, replacement and customer care.
Network incidents & business interruption
We support recovery from outages and service disruptions, helping you mitigate liability and maintain continuity.
Fleet & logistics
Our experts manage motor claims across commercial fleets and delivery vehicles, with fast triage and settlement to keep operations moving.
Recovery, brand protection & beyond
- Recovery services: We’ve helped telecom clients recover millions annually by pursuing third-party liability for infrastructure and device damage.
- Brand protection: In the event of a product recall or service failure, we manage customer communications, complaints, and compensation with care and speed.
- Major and complex losses: Our MCL division brings together engineers, surveyors, and legal experts to handle high-impact claims with precision.
A hub model built for telecom
Our coordination hub acts as your single point of contact—streamlining claims across geographies, languages and insurance ecosystems.
- Tailored workflows for each line of business
- Real-time reporting and SLA tracking
- Escalation protocols for urgent or sensitive claims
- Quarterly reviews and continuous improvement
Digital tools that work the way you do
Our platforms are built for scale, speed and security.
- FNOL via QR code, mobile, or desktop
- Automated fraud detection and triage
- Real-time alerts for serious incidents
- Secure document storage and audit trails
- API integrations with your internal systems
Built-in compliance, built-in confidence
We embed GDPR, anti-money laundering, and sanctions compliance into every step of the claims process. Our TPA training programs ensure our teams stay ahead of evolving telecom regulations.
Why Choose Sedgwick?
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Proven results with Europe’s top telecom brands
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Scalable support for high-volume, multi-country programs
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Transparent pricing and flexible engagement models
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A partner that protects your operations—and your reputation