The world’s leading product recall company
When you face a product incident or crisis, leverage our 30 years of experience manging 7,000+ global recall events. From mock recall simulations, to complete turn-key retrieval and remediation solutions, we’re here for you.
THE WORLD’S LEADING PRODUCT RECALL COMPANY
7,000+ recall events, 100+ countries, 25+ years
Since 1995, we’ve helped the world’s leading brands uphold their commitments of product safety to customers, supply chain partners and regulators. With Sedgwick Brand Protection, you have access to a completely scalable, end-to-end product recall solution, coupled with unrivalled experience. We have successfully managed more than 7,000 of the most sensitive and time-critical recall events, spanning 100+ countries and 50+ languages.
The spotlight on product safety is shining brighter than ever. From new voluntary standards and official rulemaking to unilateral warnings from regulators, companies across all industries and jurisdictions face unprecedented threats. How recall ready are you?
TRUSTED BY THE WORLD’S LEADING BRANDS
Fully scalable end-to-end product recall solutions.
Whether you need scalability to maintain daily operations during a product crisis, or require a comprehensive end-to-end product recall solution from recall-readiness audit and mock recall simulation, through to live event and regulatory closeout, we have the experience and resources to help protect your brand and bottom-line.
Scroll down to discover more about our solutions.
CONSULTING & ASSESSMENT: PRODUCT RECALL PLANNING
Effective product recall planning requires a collaborative and multi-disciplinary approach that adapts to new circumstances.
From proactive risk assessments and capability audits to the development of robust product recall plans and remediation procedures — Sedgwick’s brand protection experts work in partnership to protect your business, your customers and the environment.
With the proper planning and systems in place, a product recall is managed in a way that protects the brand, mitigates financial and legal risk and even increases customer loyalty. From creating sound crisis plans to conducting mock recall simulations and testing team readiness, our experts ensure planning efforts deliver in even the most complex scenarios.
PRODUCT RECALL SOLUTIONS & PROGRAM MANAGEMENT
When a product’s safety comes into question, timing is everything — particularly in the digital age when information and misinformation spread rapidly.
Decisions need to be made quickly, but ill-judged choices can add costs and damage reputations. A strong response capability is vital in fighting the size of a product recall claim. A company that embraces crisis management and makes it part of its DNA is far less likely to suffer a major incident.
Leveraging our experience of managing more than 7,000 global product recall and remediation programs for some of the world’s leading brands, we develop tailored in-market solutions to suit your business goals, specialized product needs, unique regulatory environment, and critical supply chain and customer base objectives.
COMPLIANCE & REGULATORY REPORTING
Detailed and accurate recordkeeping is critical during a product recall.
Not only is it expected by regulators as proof of compliance, but it also protects the company in the event of litigation. Correctly undertaken, recordkeeping and data management help companies make better decisions that ultimately help protect the brand.
Our proprietary product recall data management system enhances visibility, monitoring and tracking during each step of the recall lifecycle — from planning through closeout. By utilizing a central data repository, manufacturers have complete visibility while ensuring timely and accurate compliance reporting to regulatory agencies.
PRODUCT RECALL NOTIFICATIONS
Customers and regulators have high expectations when it comes to product recall communications.
Speed is critical, especially when safety is on the line. When it comes to protecting the brand and retaining customers, that communication must also be clear, concise, accurate and delivered via the preferred or most effective channels.
Our experts create and execute product recall notification programs to ensure regulatory compliance, accurate data management and effective customer and stakeholder engagement. We offer a range of compliance solutions to help in this time-critical stage — from best practice SaaS and portal solutions, to end-to-end managed services that ensure your challenges are remedied quickly and efficiently. These solutions can also be used to expeditiously launch and manage product withdrawals, product safety alerts and other corrective action programs — keeping stakeholders updated through smart reports, insights and analyses.
MULTI-CHANNEL COMMUNICATIONS & DATA MANAGEMENT
Now more than ever, people demand more than just answers.
Open communication with customers is always important, especially in time-critical and complex product recall situations. Now more than ever, people demand more than answers. They want a personal connection and service on their terms and through their preferred communication channels, whether it be by phone, email, SMS or social media.
Our experts quickly establish professional call center teams and deploy experienced field forces to find and remediate impacted products, all while keeping meticulous records protecting the company in the event of regulatory investigations or litigation. Our call center solutions redefine the customer experience through integrated multi-channel communication programs and data management services that protect the brand and foster increased customer loyalty.
PRODUCT RETRIEVALS & PROCESSING
Removing affected product from store shelves, the supply chain and directly from consumers’ homes is a complex task.
Protecting brands during this step of the recall process requires detailed recordkeeping, quick execution and assurance that affected products are removed and isolated while nonaffected product remain on shelves.
Sedgwick’s brand protection solutions provide worldwide, end-to-end removal, processing, storage and destruction of impacted product — from a single unit under investigation to a full-scale recall — ensuring compliance and maintaining your daily business operations. This includes logistics and infrastructure support, such as data management, regulatory documentation, state-of-the-art security, complete return integrity and the surge capacity to handle the influx of product until the final event closeout.
REPAIRS, REPLACEMENTS, REMEDIES & REIMBUSEMENTS
Without careful planning and execution, too many product recall programs not only grow in size and cost but ultimately fail to achieve their primary objectives of protecting your business and customers.
We work with clients to determine the right solution and then implement it – whether issuing reimbursements or coupons, gift cards, fulfilling replacement products, managing repairs, or handling software updates.
We can execute these remediation actions anywhere in the world, no matter the size and scope of the event. Every interaction is designed with the customer in mind, and every action documented to help protect customer retention, brand reputation and bottom-line results.
RECYCLING, REPURPOSING & DISPOSAL
Disposal of recalled product is one of the last steps in the product lifecycle, but when the product is the responsibility of the manufacturer — possibly because of a market withdrawal or recall — this step is no less important than the ones before it. Each industry and product type must follow a unique set of regulations and products that are sold globally face an even more complex regulatory environment. Other factors that need to be taken into consideration include cost, long-term liability, compliance and conservation.
Sedgwick’s brand protection solutions ensure the disposal of hazardous and non-hazardous products in compliance with local and national laws and offers numerous environmentally conscious recycling and repurposing options. Equally important, we help ensure affected products are permanently removed from the supply chain and can provide certified destruction whenever it is required.
SEDGWICK BRAND PROTECTION
The world’s leading product recall company
For over 25 years, companies of all sizes and sectors have trusted our expertise in preparing for and managing their product-related challenges. Since 1995, we’ve successfully managed more than 7,000 of the most sensitive and time-critical product recall programs, spanning 100 countries and 50 languages.
Whether your in-house teams need scalability to maintain daily operations during a product crisis, or you require a complete end-to-end product recall solution, we have the experience to protect your brand and peace of mind.
If you’re currently facing a product recall, or seeking to enhance your recall readiness, contact us now.
Discover our remediation solutions
While they may not be subject to recall, defective, damaged or out of specification products can cause significant financial and reputational damage. Discover how we locate, withdraw, replace, repurpose and recycle violative (non-recalled) products in market.
Discover our customer retention solutions
When defective products compromise consumer safety, people want more than answers. They want to feel heard, on their terms and through their preferred communication channels. Effective communication has never been as important as it is today, especially in sensitive, time-critical product recall situations.
Whether you’re planning for — or currently facing — a product recall, market withdrawal, or any other in-market product incident, our experts are on hand to support you.