SOLUTIONS | PROPERTY
Regardless of the size, scope or location, our experienced catastrophe specialists mobilise quickly to assess and manage disaster-related claims.
What we do
Our catastrophe (CAT) response team will work with you to accurately determine coverage and provide appropriate, insightful reporting and analysis throughout the life of the claim. When a catastrophe occurs, clients can also access our on-demand network of professionals to scale their operations and facilitate faster claims resolution.
We provide the expertise, technology and resources needed to quickly respond to property claims, inspect losses and manage the post-disaster claims process for our carrier clients and their policyholders.
With a network of CAT coordinators around the world, we can quickly set up in-country operations for field loss adjusting. We can also quickly staff and support an expanded CAT claims unit with Sedgwick team members supplemented by trained, on-demand inspectors, surveyors, engineers and loss adjusters who can assist with quick-turn field assignments, calls and claim intake.
Our technology supports us in quickly getting help to those who need it most.
- Global network of claims managers and adjusters with extensive experience managing CAT claims
- On-demand workforce able to scale up and assist with field inspections and loss adjusting assignments when needed
- Dedicated teams ready to deploy quickly
- Mobile technology and resources to provide necessary infrastructure
- Support for communities and local teams to enable them to do their jobs under difficult conditions
- Adherence to all regulations
- In-depth reporting to provide insights on the progress and areas of need
- Cost efficiencies through local expertise, economies of scale and advanced technology
Experience with all types of claims – in all types of locations
Full range of claims events
Sedgwick’s global CAT experts have experience managing a full range of claims events, including:
- Riots/civil unrest
- Third-party liability exposures
- Volcanic eruptions
Highly-qualified adjusters and robust solutions
Our highly-qualified adjusters and robust solutions enable us to handle all types of losses, including:
- Boiler and machinery
- Builder’s risk
- Business interruption
- Commercial property
- General liability
- Heavy equipment
- Inland marine
- Marine survey
We can bring together a wide array of resources including adjusters, surveyors, cause and origin experts, administrators, technicians, programmers, engineers, forensic accountants, contents specialists and other field representatives, as well as information technology, colleague resources, real estate/facilities management and legal services.
These experienced professionals are ready to deploy quickly, whether there is advance notice of a disaster or not. The expert services we provide to our clients include:
- Assigning losses promptly based on type and location
- Deploying experienced general adjusters or above for large, complex losses
- Monitoring the number of losses per adjuster to comply with client expectations and ensure quality and efficiency
- Providing weekly diary summaries to ensure first reports are completed within the required period
- Assessing each CAT adjuster before and after an event, and providing additional training where needed
- Closing files quickly to reduce loss exposure
Sedgwick can integrate a full range of specialty solutions to support the catastrophe recovery process, including access to the skilled and experienced professionals at EFI Global, a Sedgwick company. EFI is a global leader in engineering failure analysis, origin and cause investigations, environmental consulting, laboratory testing and specialty consulting.
Our full range of specialty offerings includes:
- Building consulting and subsidence
- Contents solutions
- Drones/robotics to provide aerial views of damage (as allowed in country)
- Engineering services
- Forensic advisory services
- Mitigation bill review
- Pre- and post-loss valuation solutions
- Training resources to educate and inform industry professionals
- Environmental, health and safety services
Transforming CAT claims through technology
Sedgwick is working to transform CAT claims management through technology that automates, streamlines and simplifies all aspects of the process. Following a catastrophe, we can use tools like satellite images and drones as needed to get an immediate picture of the environment to assess the damages. These “virtual video tours” enable our adjusters to experience the loss without leaving their desk. Plus, our proprietary apps enable the on-site inspectors and adjuster to upload videos, photos and inspection reports directly from the scene into the claim file.
Our geo-location system lets us display new assignments and our team members are deployed exactly where and when they are needed. Once on the ground, the ability to video chat and share critical onsite information with the desk adjuster speeds up loss resolution and expedites the payment process. Losses that would typically take weeks to investigate and report on with other providers take only days with Sedgwick.
Advanced technology to improve the claims process
Our next-generation technology provides real-time access to the loss site so we can accomplish critical steps following a disaster including:
- Quickly evaluate and estimate damage to facilitate recovery efforts
- Conduct hazard assessments without risking human resources
- Improve cycle time
- Control travel expenses and associated risks
- Expedite claim settlement
- Increase customer/policyholder satisfaction
Most importantly, our technology supports us in quickly getting help to those who need it most.
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