SOLUTIONS | PROPERTY

Catastrophe response

Regardless of the size, scope or location — from a hurricane to a wildfire to a man-made event — our experienced catastrophe specialists mobilize quickly to assess and manage disaster-related claims.

A major weather event seen from above. Oval shape overlay image Rectangle shape overlay image

What we do

Our catastrophe (CAT) response team will work with you to accurately determine coverage and provide appropriate, insightful reporting and analysis throughout the life of the claim. When a catastrophe occurs, clients can also access our on-demand network of professionals to scale their operations and facilitate faster claims resolution. 

We provide the expertise, technology and resources needed to quickly respond to property claims, inspect losses and manage the post-disaster claims process for our carrier clients and their policyholders.  

With a network of CAT coordinators around the world, we can quickly set up in-country operations for field loss adjusting. We can also quickly staff and support an expanded CAT claims unit with Sedgwick team members supplemented by trained, on-demand inspectors, surveyors, engineers and loss adjusters who can assist with quick-turn field assignments, calls and claim intake. 

Our technology supports us in quickly getting help to those who need it most.

Benefits

  • Global network of claims managers and adjusters with extensive experience managing CAT claims
  • On-demand workforce able to scale up and assist with field inspections and loss adjusting assignments when needed
  • Dedicated teams ready to deploy quickly
  • Mobile technology and resources to provide necessary infrastructure

 

  • Support for communities and local teams to enable them to do their jobs under difficult conditions
  • Adherence to all regulations
  • In-depth reporting to provide insights on the progress and areas of need
  • Cost efficiencies through local expertise, economies of scale and advanced technology

Experience with all types of claims – in all types of locations

Case study: Hurricane Ian

30,499 claims managed

In 2022, this dangerous storm impacted the Caribbean and southwest Florida, bringing heavy rain, strong winds and storm surge. Hurricane Ian destroyed thousands of homes and businesses and caused severe damage across the region. Our team responded quickly and helped clients and their policyholders manage the claims process, locate housing options and schedule repairs through our contractor network. We provided loss adjusting services, repair solutions, forensic accounting services, building consulting, contents solutions, temporary housing, and coordinate forensic engineering and environmental consulting services.

Palm trees blowing in a hurricane wind.

Transforming CAT claims through technology

Sedgwick is working to transform CAT claims management through technology that automates, streamlines and simplifies all aspects of the process. Following a catastrophe, we can use tools like satellite images and drones as needed to get an immediate picture of the environment to assess the damages. These “virtual video tours” enable our adjusters to experience the loss without leaving their desk. Plus, our proprietary apps enable the on-site inspectors and adjuster to upload videos, photos and inspection reports directly from the scene into the claim file.

Our geo-location system lets us display new assignments and our team members are deployed exactly where and when they are needed. Once on the ground, the ability to video chat and share critical onsite information with the desk adjuster speeds up loss resolution and expedites the payment process. Losses that would typically take weeks to investigate and report on with other providers take only days with Sedgwick.

Advanced technology to improve the claims process

Our next-generation technology provides real-time access to the loss site so we can accomplish critical steps following a disaster including:

  • Quickly evaluate and estimate damage to facilitate recovery efforts
  • Conduct hazard assessments without risking human resources
  • Improve cycle time
  • Control travel expenses and associated risks
  • Expedite claim settlement
  • Increase customer/policyholder satisfaction

Most importantly, our technology supports us in quickly getting help to those who need it most.

INTERESTED IN OUR SERVICES?

THIS SERVICE IS AVAILABLE IN:

Afghanistan

Australia

Austria

Bahamas

Bahrain

Belgium

Bolivia

Brazil

Bulgaria

Canada

Chile

China

Colombia

Cyprus

Czech Republic

Denmark

Dutch Caribbean

Finland

France

Germany

Greece

Greenland

Guam

Hong Kong

Hungary

Iceland

Indonesia

Israel

Italy

Japan

Kazakhstan

Korea

Kuwait

Luxembourg

Malaysia

Mauritius

Mexico

Netherlands

New Zealand

Nigeria

Oman

Pakistan

Panama

Papua New Guinea

Peru

Philippines

Poland

Portugal

Qatar

Romania

Saudi Arabia

Singapore

Slovakia

South Africa

Spain

Sweden

Switzerland

Taiwan

Thailand

Turkey

Ukraine

United Arab Emirates

United Kingdom

United States

Uruguay

Venezuela

Vietnam

Zambia