CARRIER SERVICES

Insurance carrier services

Your partner for every claims administration service.

We manage day-to-day claims for carriers and multi-policyholder programmes that control costs and improve outcomes.

For better outcomes across every stage of the claim.

Our dedicated team understands the complexities of multi-policyholder and alternative risk programmes, delivering claims expertise that supports long-term growth. With $5B in gross written premium, we provide the scale, expertise and operational discipline needed to support growing workers’ compensation and liability programmes.

100+

carrier clients served

40+

group captives supported

300+

multi-policyholder programmes managed

Insurance carrier services built around your programme.

Programme business

We’ve spent decades helping clients understand the complexities of programme business. Our end-to-end solutions are designed to protect underwriting intent and support long-tern programme profitability.

Built on deep programme business expertise, these solutions enable confident transitions, efficient scale and consistent claims performance.

Alternative risk

Alternative risk solutions such as group captives and RRGs (Risk Retention Groups) are growing more complex, increasing the need for visibility, accountability and control to ensure consistent outcomes for members.

Specialised claims expertise, advanced analytics and transparent reporting help reduce volatility, strengthen underwriting and bring insights that protect member equity and drive long-term growth.

Legacy claim solutions

Legacy claim liabilities can limit growth, but unlocking capital doesn’t have to be complex. More than 31M+ claims have been successfully migrated over the past 10 years, supported by actionable insights and seamless implementation.

Rigorous project management and advanced technology underpin every transition. And with Omni, our end-to-end digital ecosystem, our data, delivering greater claims visibility and better outcomes.

Carrier BPO outsourcing

Claims are the single largest cost center for carriers, making cost control critical in today’s volatile environment. As a specialised claims provider, we reduce total costs while improving the customer experience.

Outsourcing to us improves outcomes through domain expertise, operational precision and consistent, high-quality care. Our flexible, scalable models bring cost predictability and adapt to claim volume, giving your programme the control and customization it needs.

Accident and health benefits

Protecting the safety and security of your policyholders while they travel is critical. Services are tailored to fit each client’s needs through our global medical network and claims processing expertise.

Insurers, reinsurers, employers, banks and credit card companies are supported by dedicated local teams, regulatory insight and an advanced data platform to help control costs.

Meet our leadership team.

Our leaders bring decades of industry experience and a dedicated focus on carrier and captive solutions, helping clients navigate complexity, improve performance and support long-term success.

Emily Fink

Chief Marketing Officer and President, Growth Markets

Jason Rogers

Managing Director, Carrier & Captive Solutions

Elizabeth Demaret

President, Carrier Services

Ken Belich

Senior Vice President, Business Development

Matt Cohen

Managing Director, Client Services

Indemnity claims in workers’ comp rose 8.7% from 2024 to 2025.

As claim volume increases, our scalable solutions help insurers manage growing complexity with confidence. Explore our latest State of the Line reports for industry-specific insights powered by our industry-leading dataset.

Download report

News and insights to strengthen your carrier and multi-policyholder programmes.

Contact us about how to outsource your claims management.

Available in

United States

Insurance carrier services

Your partner for every claims administration service.

For better outcomes across every stage of the claim.

100+

40+

300+