SOLUTIONS | motor/MOTOR
Direct repair programme network
A complete solution that connects clients and carriers with high quality repair facilities coast to coast.
What we do
Scheduling motor repairs and managing rentals and payments can be time consuming. Our motor direct repair programme offers a complete solution that connects clients and carriers with high quality repair facilities coast to coast — and we manage the entire process.
This means that quality motor repair shops have a steady stream of customers while drivers can rest easy knowing their vehicle is in good hands.
Streamlining the repair process and reducing cycle times.
Features and benefits
Full service managed direct repair programme
Network repair facilities
Referral to our nationwide network of preferred repair facilities, benefits include:
- Pre-screened
- Electronically integrated
- Fast time to repair
- Warranty on repairs
- Discounts on parts and labor
Non-network repair facilities
Referral to a shop that is not in our network of repair facilities, benefits include:
- One-stop access to additional repair facilities
- Quality controlled estimates
- More volume = more potential leverage
- Ease of use
Customer choice referral
Self-service access for insurance customers to locate our network shops online and schedule an inspection.
Independent appraisal
Ability to dispatch an independent field appraiser if a second opinion is needed. Completion of DOI state re-inspections as required.
Mobile applications
Our one-of-a-kind mobile application helps customers track the repair process and receive real-time updates from our network repair facilities. Network repair shops utilize our self-service photo application to take photographs and immediately upload them back to the carrier.
Interested in joining our network of motor direct repair facilities?
Questions about our motor direct repair services?
Why choose Sedgwick?
- Cost savings on repairs – Clients see an average savings of up to 20% off of prevailing labor rates
- Quality assurance – We have a dedicated quality audit team responsible for reviewing estimates
- Carrier options – We can provide a primary or secondary motor direct repair programme for carriers and our services can be white-labeled, if needed
- Customer care – Key benefits for your customers include a lifetime ownership guaranty of repair, a pre-screened and insured network with 2,000+ contracted body shops, discounted towing to repair facility at select locations, real-time updates via our mobile app, and more
Interested in our services?
NEWS AND INSIGHTS
THIS SERVICE IS AVAILABLE IN:
United Kingdom
United States
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