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Press Release

Sedgwick acquires recall, remediation and retention solutions business from Stericycle

MEMPHIS, Tenn., Dec. 2, 2020 – Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, today announced its acquisition of Stericycle’s Expert Solutions service line, the market leader in helping companies protect their consumers and brand reputations by managing a wide range of in-market business and product risks.

This strategic transaction brings to Sedgwick market-leading expertise and specialization in the complexities associated with end-to-end product recall, remediation and retention, thus expanding the company’s offerings in this arena. While Sedgwick has a long tradition of helping clients with product liability claims, bringing this business in-house enables the company to provide a comprehensive solution for managing global risk, recall and remediation—including the retrieval of in-market product, processing and tracking returns, working with governing regulatory agencies and more.

“The addition of Stericycle’s Expert Solutions service line, along with their talented team, brings tremendous value to Sedgwick,” said Mike Arbour, CEO of Sedgwick. “We look forward to offering best-in-class recall, remediation and retention solutions on a global scale under the Sedgwick banner to clients in the automotive, food and beverage, medical devices, retail, pharmaceuticals and consumer products industries and beyond. This acquisition enhances our suite of integrated offerings in the benefits, claims and resolution space, and we are excited to combine our resources and expertise for the benefit of our clients.”

As part of the transaction, Sedgwick gains more than 300 new colleagues from Stericycle’s Expert Solutions service line in the U.S., Canada and Europe. Bringing recall, remediation and retention solutions under the banner of Sedgwick’s specialty operations presents opportunities for the company to better serve clients by offering a more robust range of services that address and resolve in-market challenges.

“With a 25-year track record of managing some of the most sensitive and time-critical business and product crises, we know what it takes to resolve in-market challenges and uphold client commitments to customers, supply chain partners, industry groups and regulators,” said Ken Edwards, senior vice president and general manager at Expert Solutions.

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