Technology​ and consumer electronics

Expert solutions for product recall, incident response and customer care.

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30+

years of experience

500M+

products safely removed from the market

7K+

product recall and incident response programs executed

150+

countries and 50+ languages supported

Recall management for technology brands

Our expertise extends to all aspects of product recall management, from regulatory compliance and consumer notifications to secure logistics, disposal and recycling practices.

 

With the growing risks of lithium-ion battery failures, cybersecurity threats, and supply chain disruptions, we leverage decades of specialized knowledge to address and mitigate these challenges, ensuring the safety of consumers and protection of brands.

The world's leading consumer product recall company

Technology incident response

Not every product issue necessitates a formal recall, but swift and effective intervention is crucial. We leverage our extensive recall experience to address a wide range of non-regulatory incidents. From software vulnerabilities and defective components to urgent product notifications, repairs, end-of-life announcements and voluntary withdrawals, we handle each situation with precision and expertise.

 

Whatever the challenge, we deliver tailored, proven solutions that address the unique needs of your brand, expertly navigating the dynamic risks and complexities of the fast-moving technology and electronics sector. 

Consumer electronics product recall solutions

Contact center services

In the wake of a product incident, clear and effective communication is crucial. That’s why we engage with customers across their preferred channelswhether it’s phone, email, chat, SMS or social media. Our global contact center infrastructure provides rapidly scalablemultilingual support that meets the needs of today’s connected world. 

 

With experience in over 150 countries and 50 languages, we help technology brands manage customer inquiries, provide real-time updates and offer vital reassurance. In an age where information and misinformation spreads rapidly, we ensure you stay ahead of the conversation.

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Contact us for expert support with technology and electronic recalls and incident response.