30+
years of experience
Technology and consumer electronics
Expert solutions for product recall, incident response and customer care.
In a sector defined by rapid innovation and rising consumer expectations, we empower technology brands to navigate complex product safety challenges, maintain regulatory compliance and safeguard the long-term integrity of their brand.
Protecting the technology sector.
For over 30 years, we have been the trusted partner to technology and electronics brands, helping them mitigate safety risks across the product life cycle. From safeguarding supply chains and managing battery-related hazards to navigating the intricacies of software reliability and end-of-life programs, we deliver the strategic support needed to strengthen your recall strategy and expertly respond when incidents arise.
Trusted by 4/5 of the world’s leading technology manufacturers, we offer unparalleled reach, deep industry expertise and proven recall and incident response strategies.
Trusted by 4/5 of the world’s leading technology manufacturers, we offer unparalleled reach, deep industry expertise and proven recall and incident response strategies.
500M+
products safely removed from the market
7K+
product recall and incident response programs executed
150+
countries and 50+ languages supported
Comprehensive solutions for the technology and consumer electronics sector.
Recall management for technology brands
Our expertise extends to all aspects of product recall management, from regulatory compliance and consumer notifications to secure logistics, disposal and recycling practices.
With the growing risks of lithium-ion battery failures, cybersecurity threats, and supply chain disruptions, we leverage decades of specialized knowledge to address and mitigate these challenges, ensuring the safety of consumers and protection of brands.
Technology incident response
Not every product issue necessitates a formal recall, but swift and effective intervention is crucial. We leverage our extensive recall experience to address a wide range of non-regulatory incidents. From software vulnerabilities and defective components to urgent product notifications, repairs, end-of-life announcements and voluntary withdrawals, we handle each situation with precision and expertise.
Whatever the challenge, we deliver tailored, proven solutions that address the unique needs of your brand, expertly navigating the dynamic risks and complexities of the fast-moving technology and electronics sector.
Contact center services
In the wake of a product incident, clear and effective communication is crucial. That’s why we engage with customers across their preferred channels – whether it’s phone, email, chat, SMS or social media. Our global contact center infrastructure provides rapidly scalable multilingual support that meets the needs of today’s connected world.
With experience in over 150 countries and 50 languages, we help technology brands manage customer inquiries, provide real-time updates and offer vital reassurance. In an age where information and misinformation spreads rapidly, we ensure you stay ahead of the conversation.
Essential product safety insight.
The spotlight on product safety is shining brighter than ever. From new voluntary standards to unilateral warnings from regulators, businesses across all industries and jurisdictions face unprecedented challenges.
Our expert insights provide the clarity and strategies needed to strengthen risk mitigation and recall preparedness. Stay ahead of emerging threats and safeguard your brand with confidence.
Our expert insights provide the clarity and strategies needed to strengthen risk mitigation and recall preparedness. Stay ahead of emerging threats and safeguard your brand with confidence.
Contact us for expert support with technology and electronic recalls and incident response.
Whether you’re facing a live recall event, responding to an incident, or looking to strengthen your recall-readiness, our team are here to help. Complete the form below and we’ll contact you back. Alternatively, if you’re based in the U.S. you can also reach us at +1 888.732.3901
Sign up to get more from Sedgwick
News • Insights • Regulatory updates • New solutions