30+
years of experience
In a sector defined by rapid innovation and rising consumer expectations, we empower technology brands to navigate complex product safety challenges, maintain regulatory compliance and safeguard the long-term integrity of their brand.
years of experience
products safely removed from the market
product recall and incident response programs executed
countries and 50+ languages supported
Our expertise extends to all aspects of product recall management, from regulatory compliance and consumer notifications to secure logistics, disposal and recycling practices.
With the growing risks of lithium-ion battery failures, cybersecurity threats, and supply chain disruptions, we leverage decades of specialized knowledge to address and mitigate these challenges, ensuring the safety of consumers and protection of brands.
Not every product issue necessitates a formal recall, but swift and effective intervention is crucial. We leverage our extensive recall experience to address a wide range of non-regulatory incidents. From software vulnerabilities and defective components to urgent product notifications, repairs, end-of-life announcements and voluntary withdrawals, we handle each situation with precision and expertise.
Whatever the challenge, we deliver tailored, proven solutions that address the unique needs of your brand, expertly navigating the dynamic risks and complexities of the fast-moving technology and electronics sector.
In the wake of a product incident, clear and effective communication is crucial. That’s why we engage with customers across their preferred channels – whether it’s phone, email, chat, SMS or social media. Our global contact center infrastructure provides rapidly scalable multilingual support that meets the needs of today’s connected world.
With experience in over 150 countries and 50 languages, we help technology brands manage customer inquiries, provide real-time updates and offer vital reassurance. In an age where information and misinformation spreads rapidly, we ensure you stay ahead of the conversation.
News • Insights • Regulatory updates • New solutions