Managing programs and binders can be complex and costly. Sedgwick’s Third Party Administration (TPA) services provide tailored solutions to help businesses reduce costs, ensure compliance, and improve efficiency—all while delivering a seamless claims experience.Our third party administration (TPA) services bring the support of Sedgwick’s in-house colleagues to our clients, helping them manage claims as an extension of their own resources.

When it comes to claims, we understand that despite the wide breadth and range of covers/products, the importance of superior customer service, process efficiencies, cost control and data insights. That’s why we work to make claims easy by aligning our expertise, market-leading technology, service delivery and data reporting to our clients’ needs.

Sedgwick is the leading provider of TPA services in the UK, with a strong presence across Europe. In the UK, we operate 24/7/365 and handle over 200,000 TPA claims a year, as well as manage a number of large multi-jurisdictional programs. Clients benefit from the infrastructure of centralised hubs in key regions supported by local expertise where it is needed.

When it comes to claims, you need a partner with the agility and infrastructure to respond across the full range of products, for example embedded or affinity schemes, and from property to accident and health through to travel, and beyond.

We are flexible and creative with our TPA services. Each programme we deliver is unique, whether large or low volumes of claims. We offer centralised call centres, desktop claims handling expertise and payment management to validate and process claims. We also provide management information back to our clients.

The Sedgwick digital model has a flexible approach to the customer journey depending on the type and complexity of the claim with the ability to fast track simple claims and appropriate expert intervention on complex claims.

But it does not end there. If there is a specific need, we will configure a solution to meet it. We call it ‘creative innovation’.

We’re in this together, and we’re ready to listen. With global expertise, deployed locally to your business, Sedgwick can tailor TPA services to fit your precise needs. We achieve this through a collaborative approach. Our dedicated will team consult with you to define and design your claims management model. We will learn your workflows and processes, and gain an understanding of your people and your customers.

We know that not all clients have the same approach to handling claims and we tailor our solutions accordingly. Where clients prefer to keep claims in-house, our resource solutions team deploy experienced claims handlers to fill short/medium term resource gaps. Our handlers remain under your supervision and direction, complementing your preferred strategic approach to claims management.  Click here to find out more.

Sedgwick’s delegated authority team works closely with underwriters, brokers and coverholders on all programs providing input on underwriting or policy deficiencies and problematic areas. We’ll appoint an account manager as your liaison, ensuring your account receives the individual attention it deserves, and can also create reporting formats that specifically address your needs and requirements. Sedgwick’s delegated authority bordereau services enable you or your client to properly identify and manage exposures through complete transparency; these services are captured and compiled in our proprietary claims management system to ensure accuracy. Bordereaux are reviewed by our CPA-led accounting team, further affirming the importance we place on our fiduciary responsibility.

Sedgwick’s delegated authority system is SSAE 16 (SOC 1) Type II certified. Clients can be confident we will provide the highest level of service possible to help them meet the stringent compliance requirements and other legal and regulatory standards.