2026 Claims Administration Intelligence Report
2.3 million claims. One unique view of what comes next.
Discover how regulation, AI, digital triage and data-led decision-making are reshaping claims outcomes across the UK and Europe.
Register once to access the Claims Administration Intelligence Series
Why this report matters
Built on Sedgwick claims data from 2.3 million losses received across Europe and expert insight from leaders across risk, claims and technology.
What’s inside
Drawing on Sedgwick-sourced claims data, including 2.3 million losses received across Europe from 2020 to date, alongside market insight and expert analysis, Chapter Two explores the forces reshaping claims administration and what they mean for organizations seeking greater control, efficiency and claims outcomes. Explore some of the challenges reshaping claims administration:
- 01
- How organizations can stay ahead of tightening UK and EU regulation, including AI governance, operational resilience and outsourced provider oversight.
- 02
- Why digital triage is becoming critical for high-volume claims where speed, cost control and auditability matter.
- 03
- How claims data is becoming a strategic asset for reducing total cost of risk and improving underwriting, risk and operational decision-making.
- 04
- What separates a strategic claims partner from a traditional administrator in an increasingly complex, cross-border and data-led environment
Feature preview
Regulatory watch
2026
The year claims governance gets tougher
The FCA, DORA and the EU AI Act are reshaping expectations around claims governance, outsourced provider oversight and operational resilience. Learn what risk leaders should be doing now.
Digital triage
75%
Potential reduction in FNOL intake time
Digital triage is transforming high-volume claims handling through faster decisions, reduced costs and improved auditability. Discover why leading organizations are investing now.
Over the next 12 to 24 months, the strongest models will treat claims oversight as a strategic capability rather than a delegated back-office function.
Darren Betts
Head of Risk and Regulation, Sedgwick
Register once to access the Claims Administration Intelligence Series
Register once to access the Claims Administration Intelligence Series
CHAPTER one
Examining the frequency, severity and emerging drivers impacting claims performance.
CHAPTER two
Exploring regulation, digital triage, claims intelligence and the evolving role of claims partners.
CHAPTER three