SYDNEY, 18 September 2023 – Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, has launched a new local capability framework for Australia defining the art and science of loss adjusting.
The new skills framework showcases the essential technical and behavioural capabilities required to be a top-performing property loss adjuster. It underpins all colleague learning including a dynamic mentoring model that will enable as many adjusters as possible to benefit from the experience and expertise of Sedgwick’s senior colleagues.
The art and science of loss adjusting framework offers a strong and detailed understanding of industry best practices. In building this framework, Sedgwick sought to make it more straightforward for loss adjusting teams to deliver optimal value and outcomes for their clients and all stakeholders in the claims process. Through this framework, the company aims to advance the development of all professionals in the sector, regardless of their experience level.
“Enabling loss adjusters to grow personally and professionally to their true potential is a legacy I’m passionate about supporting,” said Diego Ascani, Sedgwick CEO in Australia. “The art and science of loss adjusting offers an exciting, market-leading capability map, that will give adjusters access to the tools, skills and knowledge they need to advance in their careers.”
This skills model will support the career development of Sedgwick’s loss adjusters, as well as help to optimise operations, raise capability, and heighten consistent and exemplary service standards — all of which ultimately benefits customers. Additionally, the framework will serve to address industrywide capacity challenges associated with a shortage of skilled talent.
Tony Morgan, Sedgwick national executive adjuster in Australia and advocate of the program, said, “I am extremely proud of the work we have done to take this project forward. It is especially relevant now as the wider market grapples with a shortage of talent and ongoing demographic changes. What truly resonates with me is the expertise needed to apply these skills in real-world settings, ultimately leading to the best possible outcome for everyone involved in an insurance claim. This initiative will be instrumental in driving the loss adjusting industry forward and am thankful to everyone who contributed to it.”
Morgan recently received a Lifetime Achievement Award from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) for his immeasurable contributions to the insurance industry. This complements becoming one of two inaugural recipients of the AICLA Lifetime Achievement Award in 2022 for his contributions to the loss adjusting profession.
In addition to this initiative, Sedgwick has endorsed the newly developed ANZIIF General Insurance Claims Handling framework that provides a benchmark for organisations to assess staff competency to handle claims and aims to improve claims-handling processes across the Australian market.
About Sedgwick Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. At Sedgwick, caring counts; through the dedication and expertise of 33,000 colleagues across 80 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact performance. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Caisse de dépôt et placement du Québec (CDPQ), Onex and other management investors are minority shareholders.