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Medical device

Supporting manufacturers for over 25 years, Sedgwick is the market-leading provider of product recall, remediation and customer retention solutions for the medical device industry.

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Facing a product recall, or need support to become recall ready?

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You are the expert in getting your product to market. Once there, in-market risks and challenges increase exponentially.

When medical devices put patients at risk, swift action becomes critical. In addition to patient health, medical device recalls can have a devastating impact on a company’s brand and bottom line, and leave you open to regulatory action and litigation. Sedgwick's brand protection experts provide decades of medical device experience — helping you develop, enhance, test and execute your product recall plans or remediation procedures.

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Product recall

Medical device product recall management

Sedgwick’s brand protection experts are singularly qualified to address the most difficult issues of any product recall or corrective action. Whether the challenge is satisfying complex regulatory requirements and compliance specifications, coordinating seamless notification and response programs, or managing product retrieval, field repair or destruction.

Members of this specialized team have decades of experience working alongside medical device manufacturers and regulatory agencies — equipping them with the unique expertise needed to successfully handle the most challenging events.

Companies of all sizes depend on Sedgwick’s industry-leading experience to enhance the speed and effectiveness of medical device recalls and market withdrawals. Our proprietary technologies and seasoned, professional field-force combine to ensure that medical device recalls are handled with a focus on speed and safety, regardless of scope.

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Find out more about our product recall management solutions.

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Remediation

Medical device remediation programs

Whether regional, national or global in scale, protecting patients and brands from defective devices in the marketplace requires speed. In the event of a medical device market withdrawal, product recall or consumer complaint, Sedgwick’s global team of field representatives mobilizes within 24 hours to correct faulty medical devices on-site, install software updates, retrieve devices for disposition, or return them to manufacturers for testing. Our fast and effective on-site visits allow for the retrieval of affected products, while follow-up audits verify that medical devices were removed or repaired properly.

Our experience, proven best practices and collaborative processes provide medical device manufacturers with comprehensive, single-source solutions. Global on-site device corrections at hospitals, physician’s offices and even patient homes, ensure that potentially harmful devices are quickly and accurately repaired or removed from the market.

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Improving or fixing products in the market is no simple matter.

Find out more about our remediation solutions.

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Customer and supply chain retention

Engaging and retaining customer and supply chain partners

The customer experience is a leading indicator of both current and future brand loyalty. That’s particularly true when dealing with products that help medical professionals treat patients, monitor their progress and keep them safe while doing it. Are you there when they have a question about your device? Customers want to know that when there is an issue with a product, the company is there to help. Customers’ faith in a brand — and their likelihood to remain a customer — can depend on those interactions.

Call center support for customer and partner retention

Sedgwick brand protection offers access to multilingual call center agents that provide your customers and prospects with immediate, concise and helpful information through both inbound and outbound channels. Each call center program is created with customer engagement and retention in mind. By ensuring a single point of contact, the Sedgwick brand protection team is able to build rapport and trust with customers while significantly reducing potential miscommunication and opportunities for error.

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Find out more about our retention solutions.

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Whether you’re planning for — or currently facing — a product recall, market withdrawal or any other in-market product incident, our experts are on hand to support you.

U.S. inquiries: 888.732.3901
International inquiries: +44 (0)333 300 0901