Without careful planning and execution, too many product recall programs not only grow in size and cost but ultimately fail to achieve their primary objectives of protecting your business and customers.
We work with clients to determine the right solution and then implement it – whether issuing reimbursements or coupons, gift cards, fulfilling replacement products, managing repairs, or handling software updates.
We can execute these remediation actions anywhere in the world, no matter the size and scope of the event. Every interaction is designed with the customer in mind, and every action documented to help protect customer retention, brand reputation and bottom-line results
Learn more about our repair, replacement, remedy and reimbursement solutions.