LOSS ADJUSTING
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  1. Loss adjusting /
  2. Auto claims solutions /
  3. Direct repair program

Direct repair program

Streamlining your customers’ vehicle repairs.

With advanced technology and the largest networks of contracted body shops, we quickly connect you and your customers with high-quality, cost-effective repairs.

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auto direct repair

Managing repairs is easy with Sedgwick in the driver’s seat. Through our auto and heavy equipment direct repair programs, we provide you and your customers with concierge-level service and access to trusted repair partners nationwide. From scheduling services to managing rentals and payments, we handle the entire process — controlling costs, reducing cycle times and keeping your customers informed every step of the way.

5.5

day reduction in average cycle time

13-17%

savings off prevailing labor rates

2800+

contracted body shops in our network

250

heavy equipment repair facilities

Connecting you with industry-leading repair networks.

Auto direct repair program

Sedgwick has the largest private passenger direct repair program in the U.S., with more than 2,800 contracted body shops in our network. Our partners include both multi- and single-shop operators who are fully insured and vetted to meet rigorous service standards.
 
By building strong partnerships with leading repair shops, we can secure better labor rates and get quality repairs done faster. This means lower claim costs for you, and quicker turnarounds for your customers.

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Simplifying the repair process

With our private passenger direct repair program, our experts manage the entire repair process from start to finish — all while keeping your customers updated via phone, email or text every step of the way.

 

Our team handles everything needed to get vehicles back on the road, including:

  • Scheduling services
  • Ensuring quality repairs
  • Managing rental cars
  • Paying repair facilities
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Heavy equipment direct repair program

Our direct repair program for heavy equipment connects your customers with rapid, reliable repair services for 18-wheelers, refrigerated trucks, extended-height vans and more.

 

We partner with more than 250 heavy equipment repair facilities across the U.S., with every service performed by certified heavy equipment technicians. Our partners have contracted labor rates and complete estimates within just 48 hours of inspection — driving faster cycle times and unmatched cost savings.

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Technology that streamlines the repair process

Every direct repair facility is electronically integrated with Sedgwick’s one-of-a-kind mobile app, simplifying the process for carriers, customers and technicians alike:

  • Mobile photo capture allows technicians to quickly upload images and documentation directly to the carrier.
  • Real‑time repair tracking keeps customers informed with updates directly from network repair facilities.
  • In-app communication and approvals help accelerate reviews, reduce delays and keep repairs moving forward.
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Unmatched benefits for every repair.

Whether repairs are needed for a four-door sedan or 18-wheeler, our direct repair programs offer unique benefits you won’t find anywhere else.

For customers

  • Lifetime repair warranties
  • Access to top repair facilities
  • Discounted towing to auto shops
  • Real-time repair updates

For carriers

  • Guaranteed in-network repairs
  • Contracted labor rates
  • Industry-leading repair times
  • Reduced auto claim costs

Interested in joining our network of direct repair facilities?

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Private passenger

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Heavy equipment

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News & insights for auto repairs

Contact us about our direct repair program.

Submit this form if you are interested in learning more about auto loss adjusting or other auto claim solutions. If you need assistance with an existing claim, please contact us here.

Available in

  • United Kingdom
  • United States

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