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United States 1.26
hours from FNOL to first contact
Digital claims management
Claims acceleration using digital solutions
Adjusting transformed for high volume, less complex claims.
We understand that claims require speed, precision and a human touch – even when handled digitally. That’s why we’ve developed a digital claims management solution for liability, property and marine claims that integrates cutting-edge technology with the expertise of our experienced adjusters, delivering faster resolutions, lower costs and exceptional customer satisfaction across the claim lifecycle. We combine Sedgwick’s renowned global technical expertise with innovative digital tools to transform the claims experience. Even in automated environments, every claim is handled with care, professionalism and deep technical knowledge.
1.5
days lodgement to completion/virtual visit
3-4
days from FNOL to first report
57%
reduction in claim fee
65%
reduction in claim life
What is the Digital First adjusting solution?
The modularity of Sedgwick’s digital applications, combined with the flexibility of our teams and processes, and backed by Sedgwick’s global technology and capability, enables us to configure our digital claims management service – Digital First – to meet your specific needs. Our Digital First teams are desk-based, and with the use of our virtual site assessment application and other digital tools, can respond to any claim Australia-wide.
Who needs Digital First?
The following situations may be familiar to you; they are among the reasons we developed the Digital First approach and where it delivers the best results:
- High volume, lower-value property, liability and marine claims that don’t always warrant a field inspection / onsite attendance
- Constrained internal claims management capacity – for whatever reason – impacting your ability to respond during CAT season and other surge events
- A regional or rural component to your claims book, where virtual site assessments are a viable alternative to time consuming and claim-delaying travel time
- In-house system limitations that prevent automation of FNOL and other aspects of the claim process that could be overcome through the use of third-party technology applications
- You have a need to improve speed, cost and consistency across the claims lifecycle
- You need assistance managing indemnity spend through builder-led models
Smart.ly
Smart.ly is a highly configurable web-based FNOL and triage form, enabling us to design question sets and rules that best suit a client, a line of business or a peril type. It can also be client-branded to align the customer experience. The form link can be embedded on any web page or document, with submission of the form automatically registering and triaging a case file in Darwin, Sedgwick’s claims management system.
Darwin
Darwin is our proprietary claims management system which captures all claims data and is used to produce meaningful and insight-rich management information (MI) for our clients. Darwin has the latest infosec, digital and AI capability as well as an in-built customer portal enabling customers (if using mySedgwick) to log into their claims for updates at any time without having to speak directly to the relevant adjuster.
viaOne
viaOne is Sedgwick’s portal for our clients and brokers providing real-time, 24/7 claims access, including all data and documents as well as self-reporting functionality. Authorised client staff are able to view all financials, including reserves and payments, so that exposure is clearly understood. Easy data access is facilitated using role-based permissions to ensure the information that users see is appropriate and tailored to their needs.
SightCall
SightCall is Sedgwick’s virtual assessment tool enabling our adjusters to conduct a virtual site visit with a policyholder or claimant anytime, anywhere. The customer receives an SMS with a weblink to launch the application at a pre-booked time convenient to them. Multiple parties can join the call including insurers, brokers and other service providers, like builders.
See how we can manage your digital claims efficiently
case study
Digital First – Liability solution in action
This leading Australian insurer partnered quickly with Sedgwick’s Digital First liability team to deliver a rapid, scalable and transparent response tailored specifically to the circumstances of the event and the resultant liability claims.
case study
Digital First – Marine solution in action
A major meat processor / consignor required a technology-enabled consignment claims solution to efficiently manage refrigerated / reefer consignments, rejection notices and consignee claims.
case study
Digital First – Property solution in action
A large strata scheme suffered widespread flood damage affecting many lot owners and common property. The strata policy covered common areas and, in some instances, repair coordination, while individual lot owners held separate contents/household policies.
