Engaging and retaining customers and supply chain partners
The customer experience is a leading indicator of both current and future brand loyalty. A consistently high standard of service delivered across all platforms is essential to a good customer impression and strong brand. An intelligent communication process provides insightful and actionable feedback, quickly identify issues, and give companies the opportunity to implement remedies.
Call center support for customer and partner retention
Sedgwick’s brand protection solutions offer a diverse, integrated suite of automotive communication services that give customers immediate, concise and helpful information through all relevant channels — including multilingual call centers, click-to-call and web chat. Each call center program is created with customer engagement and retention in mind. By ensuring a single point of contact, Sedgwick’s brand protection experts build rapport and trust with customers while significantly reducing potential miscommunication and opportunities for error.
To further increase profitability, successful automotive OEMs invest in strategic data-driven marketing programs that utilize robust insights, detailed segmentation, and statistical models to drive business growth. Sedgwick’s brand protection suite of data-driven automotive marketing services includes lead generation, predictive marketing, customer loyalty programs and customer satisfaction monitoring.