Challenge

A personal lines insurer sought to reduce spending on homeowners’ property claims for water damage repairs without sacrificing quality and convenience for its policyholders, nor adding to its field adjusters’ workloads.

Solution

The insurer partnered with Sedgwick’s experienced, certified experts in mitigation bill review. They instituted a best practice whereby all water damage bills above a certain threshold are audited by Sedgwick for fairness, accuracy and alignment with claim complexity and standard industry and regional pricing.

Results

The client was so pleased with the savings generated through this partnership that they called it the best property initiative they’ve ever implemented! Our team not only provided a win for our program partners at the insurer, but also exceeded the adjusters’ expectations by seamlessly handling all aspects of the bill revision process.

Our mitigation bill review experts go the extra mile — contacting service providers, negotiation reductions, and securing revised bills — to support adjusters and policyholders and prevent claim resolution disputes

To date, Sedgwick’s mitigation bill review team:

Reviewed

32.9M

invoices

Reached agreements with

88%

of vendors

Saved the client

$3.5M

with negotiated vendor agreements