Challenge

A leading specialty insurance provider noticed its policyholders were experiencing slow response times from their adjuster when they requested temporary housing extensions. These delays not only increased costs to the provider but they also sometimes resulted in policyholders having to pay their own hotel fees and/or lose their short-term accommodations altogether, leaving them extremely dissatisfied.

Solution

The provider partnered with Sedgwick’s temporary housing team to access ClaimTrak, our online portal. Within the portal, adjusters now had immediate access to all claims-related data and the ability to quickly respond to pending hotel stays or temporary housing requests in one location.

Results

Sedgwick gives care and comfort to policyholders in need through high-quality, temporary housing services.

Sedgwick’s portal streamlined the approval process and decreased the time adjusters needed to approve temporary housing extension requests for their policyholders; it improved communication speed and accuracy among all participants in the claims process, and most importantly, it increased policyholder satisfaction.

Gives adjusters a

360°

view of their claims

Decreases the number of days from claim origin to long-term housing placement

1.29

days

Decreases the number of days from hotel stays to long-term housing placement

1.53

days

$43.42 – $68.12

saved on average per day per policyholder for carriers with 1,500 – 2,000 policyholders