Challenge

A large employer in the healthcare management space sought to improve the efficiency and security of its unemployment compensation program. The company faced challenges in controlling benefit payments and transmitting too much personally identifiable information in its HR and payroll files.

Solution

The employer engaged Sedgwick’s unemployment compensation experts to develop a configurable program addressing its unique needs. Using leading-edge technology and increased oversight, Sedgwick helped the client more effectively monitor claims information, enhance compliance, identify claims with erroneous charges, and drive higher protest rates. Additionally, streamlined processes and data security protocols enabled the company to access employee information in real-time and only when needed.

Results

Sedgwick offers comprehensive unemployment claims solutions that help employers implement centralized and consistent processes, control costs, and closely monitor their benefit programs.

The client’s payroll director said, “Moving to Sedgwick for unemployment is the best business decision our team has ever made. Not only have they significantly reduced our claims liability, but they also exceeded our expectations with full customer service engagement and excellence. Working with Sedgwick feels like a true partnership.”

Increased HR efficiencies by

12 hours

a week

Eliminated

99%

of unnecessary employee data transmissions

Improved protested claim win rate by

12%

days

Reduced unemployment claims liability by

53%