Tropical Cyclone Narelle – Far North Queensland

Severe Tropical Cyclone Narelle is impacting Far North Queensland, with destructive winds, heavy rainfall and the risk of flash flooding expected across parts of Cape York and surrounding communities. Authorities have issued emergency warnings, with residents in affected areas urged to shelter and closely follow official advice.

Our teams are closely monitoring the situation and coordinating with local authorities and emergency services. We are ready to support customers as conditions allow and will mobilise resources when it is safe to do so. Safety remains our priority, and access to some areas may be restricted while severe weather conditions persist.

We encourage everyone in affected areas to stay informed through official channels and take all necessary precautions. Our thoughts are with those impacted during this challenging time. Further updates will be shared as the situation evolves.

Customers experiencing vulnerability

We recognise that your customers impacted by this event may be experiencing vulnerability or hardship as a result of displacement, service disruptions or personal circumstances. Our teams are trained to identify and support vulnerable customers and will make reasonable adjustments to claims handling and communication where needed, ensuring care, empathy and flexibility throughout the recovery process.

Lodging claims and urgent assistance

Our Customer Service Centre 1800 811 285 remains available 24/7 for urgent registrations and to arrange make-safes. Claims can also be lodged via [email protected].